At a Glance
- Tasks: Lead operations and strategic initiatives to enhance organisational performance and member engagement.
- Company: Dynamic charity organisation focused on professional standards and community impact.
- Benefits: Competitive salary, hybrid working, generous holiday, and a strong pension contribution.
- Other info: Join a collaborative team with opportunities for professional growth and development.
- Why this job: Make a real difference in a leadership role while supporting charitable objectives.
- Qualifications: Experience in senior operations and leadership roles, preferably in the charity sector.
The predicted salary is between 50000 - 55000 £ per year.
The Head of Operations is a senior leadership role responsible for providing strategic & operational leadership across the Company's executive functions. Reporting to the Executive Director & working closely with the Director of External Services, the postholder leads operational teams, oversees governance, budgets & resources, & ensures the effective delivery of services supporting the Company's charitable objectives, membership, professional standards, conferences & events, & member communications. The role works closely with Trustees, senior leaders, committee members & external stakeholders to drive organisational performance, compliance & strategic priorities.
Key Responsibilities
- Operational Leadership
- Provide strategic & operational leadership across the Company's core functions.
- Support the Executive Director & Director of External Services in delivering the Company's strategic objectives.
- Lead operational planning, resource management, budget oversight & service improvement initiatives.
- Monitor departmental performance, identify efficiencies & promote continuous improvement.
- Contribute to organisational strategy, strategic reviews & implementation of agreed projects.
- Prepare reports & present updates to the Council, Executive Board & other governance groups as required.
- Participate as a member of the Senior Leadership Team.
- Membership & Professional Standards
- Line manage the Membership Manager & oversee membership operations, including professional registrations & accreditations.
- Review membership systems, data & CRM processes to improve efficiency, member engagement & renewals.
- Attend Membership Committee & Professional Standards Board meetings, acting as Secretary to the Professional Standards Board & ensuring agendas, papers, minutes & actions are effectively managed.
- Work with the Executive Director & Marketing Team to support membership growth & retention.
- Governance & Compliance
- Oversee governance support for the Council, Executive Board & other committees, ensuring effective management of agendas, papers, minutes & follow-up actions.
- Manage governance processes including Council nominations & elections, Trustee registers, annual audit support & preparation of governance documentation.
- Maintain the Company's policy framework, ensuring policies remain current, compliant & effectively implemented.
- Manage escalated complaints & provide guidance on organisational complaints procedures.
- Monitor developments in governance, information security & data protection, implementing improvements where required.
- Build effective relationships with Trustees, officeholders, committee members, volunteers & external partners.
- Line manage the Governance Team.
- Conferences, Events & Publications
- Line manage the Conferences & Events Team & the Editorial Executive (or Communications Lead).
- Oversee the planning, budgeting & delivery of a sustainable programme of conferences, events & member communications.
- Approve conference & event proposals where appropriate & attend events as required.
- Support the production & delivery of the Company's member publication & associated communications.
- Leadership & People Management
- Lead, motivate & develop operational teams through effective leadership, coaching & performance management.
- Foster a collaborative, inclusive & high-performing culture.
- Conduct performance reviews & support the professional development of direct reports.
- Ensure resources are effectively managed to deliver high-quality services across all operational areas.
What you’ll need?
Essential
- Degree-level qualification or equivalent professional experience.
- Significant experience in a senior operations, business management or leadership role.
- Experience of leading & developing multidisciplinary teams.
- Experience working within a charity, membership organisation, public sector or not-for-profit environment.
- Experience supporting senior boards, committees & external stakeholders.
- Experience of governance, committee administration & corporate decision-making processes.
- Experience managing budgets, projects & organisational change.
Desirable
- Experience within a professional membership body, regulatory organisation or charity.
- Experience working with volunteers.
- Experience overseeing conferences, events or stakeholder engagement activities.
Skills & Attributes
Essential
- Excellent organisational, planning & prioritisation skills.
- Strong written, verbal & interpersonal communication skills.
- Ability to build effective relationships with a wide range of stakeholders.
- Strong administrative & analytical skills with excellent attention to detail.
- Ability to work independently while leading collaborative teams.
- High levels of integrity, discretion & professionalism.
- Strong IT skills, including CRM systems, databases & Microsoft Office applications.
- Flexible, proactive & solution-focused approach.
- Sound judgement, tact & diplomacy.
Knowledge
Essential
- Understanding of charity governance & organisational accountability.
- Knowledge of organisational policy development & review.
- Understanding of data protection legislation & information governance.
- Knowledge of Charity Commission regulation & governance best practice (desirable).
What’s in it for you?
- £50,000 - £55,000 depending on experience
- 9:00am – 5:00pm Monday to Friday (Hybrid)
- 3 days WFH, 2 office based
- 9% company pension contribution
- Holiday entitlement 25 days plus bank holidays
- Christmas shut down from Christmas Eve until beginning of January which will not be deducted from your holiday entitlement
For more information please contact Sophie Barnes.
Head of Operations in Southend-on-Sea employer: One to One personnel Limited
Join a dynamic and supportive team as the Head of Operations in Southend, where you will play a pivotal role in driving the strategic and operational success of our charitable organisation. We offer a collaborative work culture that values inclusivity and professional development, alongside competitive benefits such as a generous pension contribution, flexible working arrangements, and an extended holiday period during Christmas. This is an excellent opportunity for those looking to make a meaningful impact while advancing their career in a fulfilling environment.
Contact Details:
One to One personnel Limited Recruitment Team
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