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- Tasks: Lead a dynamic team to ensure top-notch customer satisfaction in a global sportswear brand.
- Company: Join a leading global sportswear brand with a passion for excellence.
- Benefits: Enjoy a competitive salary, PTO, and exclusive product discounts.
- Why this job: Make a real impact on service quality while leading a high-performing team.
- Qualifications: Strong leadership and analytical skills with 3 years of relevant UK experience.
- Other info: Be part of a vibrant culture that values teamwork and innovation.
The predicted salary is between 40000 - 50000 £ per year.
A global sportswear brand is seeking a Customer Service Manager to lead a dynamic team and ensure excellent customer satisfaction. Reporting directly to the Head of Sales Operations & Customer Service, you'll manage daily operations and have a major impact on service quality.
Ideal candidates will possess strong leadership skills and analytical capabilities, with at least 3 years of relevant UK experience.
The position offers a salary between £40,000 and £50,000, alongside numerous benefits including PTO and product discounts.
Customer Service Manager - Lead a High-Performing Team in Southend-on-Sea employer: One to One personnel Limited
Contact Detail:
One to One personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Lead a High-Performing Team in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since it's a global sportswear brand. Be ready to discuss how your leadership skills and experience can elevate their customer service team.
✨Tip Number 3
Showcase your analytical skills! During interviews, share specific examples of how you've used data to improve service quality in your previous roles. This will demonstrate your capability to make a real impact.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Service Manager - Lead a High-Performing Team in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Manager role. Highlight your leadership abilities and any relevant achievements in customer satisfaction to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team and how your analytical skills can enhance our service quality. Keep it engaging and personal.
Showcase Relevant Experience: Don’t forget to mention your UK experience in customer service. We want to see how your past roles have prepared you for this position, so be specific about your responsibilities and successes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at One to One personnel Limited
✨Know the Brand Inside Out
Before your interview, make sure you research the global sportswear brand thoroughly. Understand their values, mission, and recent developments. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Analytical Abilities
Since the role requires analytical skills, be ready to discuss how you've used data to drive decisions in previous roles. Bring specific examples of how you've analysed customer feedback or service metrics to enhance customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, company culture, and expectations for the role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.
