Customer Service and Operations Executive in Southend-on-Sea

Southend on Sea | Up to £35,000 | Office Based | Monday to Friday

Please note: This is an office-based Head Office position, NOT a retail store or shop-floor customer service role.

Do you have experience in fashion, apparel or retail wholesale operations?

Have you worked with major UK retailers such as Next, Debenhams or JD Sports?

We have an exciting opportunity for an experienced Customer Service & Operations Executive to join a successful and well-established business working with a portfolio of globally recognised fashion and lifestyle brands.

This is a fantastic opportunity for a highly organised, proactive individual who thrives in a fast-paced environment and enjoys managing customer orders, coordinating deliveries and building strong relationships with major retail customers.

What We're Looking For – Essential Experience

• 2–3 years' experience in customer service, sales administration or operations within the fashion, apparel, wholesale or retail industry.
• Experience working with major UK retailers, ideally including Next, Debenhams, JD Sports or similar high-profile retail accounts.
• Experience managing customer orders, including order processing, order confirmations, stock allocation and delivery coordination.
• Strong IT skills, particularly Excel, Outlook, Word and PowerPoint, with the ability to learn ERP systems quickly.
• Excellent attention to detail and the ability to manage multiple priorities in a busy, deadline-driven environment.
• Strong communication, organisational and problem-solving skills.
• A proactive, self-motivated approach with the ability to work independently and as part of a team.
• Previous experience within a fashion wholesale or branded consumer goods environment would be particularly advantageous.

The Role

As Customer Service & Operations Executive, you will play a key role in ensuring the smooth processing and delivery of customer orders, working closely with retail customers, factories, warehouses, logistics providers and internal sales teams.

• Managing customer sales orders from initial processing through to final delivery.
• Preparing and issuing sales order confirmations and resolving customer order queries.
• Uploading and maintaining product styles, sales orders and customer information within the ERP system.
• Liaising with logistics teams, warehouses and factories to coordinate shipments and ensure timely deliveries.
• Monitoring delivery schedules, proactively communicating updates and resolving delays.
• Processing stock into inventory, allocating orders and raising picking tickets and invoices.
• Managing customer order books, booking forms, retailer portals and delivery requirements.
• Providing factories with barcodes, packing instructions and relevant order information.
• Maintaining accurate customer records, order information and seasonal reports.
• Liaising with finance and credit control teams to resolve order and invoice queries.
• Supporting the sales and operations teams with administrative and operational tasks.

About You

• We're looking for someone who is organised, commercially aware and solutions-focused, with a genuine passion for delivering excellent customer service.
• You’ll be comfortable juggling multiple deadlines, confident communicating with customers and internal departments, and able to take ownership of your workload.
• Most importantly, you’ll bring a positive, can-do attitude and enjoy being part of a collaborative team.

What’s in It for You?

• Up To £35,000 per annum (depending on qualifications & experience)
• 25 days of annual leave + bank holidays
• Additional days holiday between Christmas and New Year if the Directors decide to close the business
• Standard working hours 8:30am to 5:30pm - 30 min lunch = 40 hours a week
• 1-day WFH after probation and training at the company’s sole discretion (non-contractual)
• Workplace Pension Scheme
• 60% Discount on our products that we have on Ecommerce
• Sample sales 2+ times a year
• Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
• Statutory sick pay
• Annual pay review and/or bonus at the Directors discretion

Why Apply?

This is an excellent opportunity to join an established business representing well-known global fashion and lifestyle brands, where you'll gain exposure to major retail accounts and play an important role in supporting the company's day-to-day operations.

If you have relevant fashion, wholesale or retail operations experience and are looking for your next career opportunity, we'd love to hear from you.

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