At a Glance
- Tasks: Deliver exceptional customer service and manage call centre operations.
- Company: Leading provider of Managed Equipment Services for the NHS and private healthcare.
- Benefits: Private healthcare, pension scheme, flexible work environment, and employee assistance programme.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Join a fast-paced team and make a real difference in customer care.
- Qualifications: 3 years of call centre experience and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
Theale, Berkshire | Monday to Friday | 8am to 4pm | 9am to 5pm
Have you got experience working in a call centre environment and have outstanding written and verbal communication? Contact or call centre experience is essential for this role. Our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector across the UK, is looking for an experienced and motivated Customer Care Coordinator to join their fast-paced team based in Theale Berkshire. To be successful, you’ll need at least 3 years of UK-based contact or call centre experience and the confidence to deliver clear and professional communication every time.
Responsibilities
- Provide outstanding customer service to improve customer satisfaction and nurture client relationships
- Operate with self-awareness inspiring a culture of continuous improvement
- Place customers at the centre of everything you do, understanding their wants and needs
- Provide responsive action to customer demand by routing inbound calls to the appropriate specialised teams
Key Accountabilities
- Responsible for the delivery and management of contractual customer service levels and KPI reporting for diagnostic imaging contracts
- Work as part of a team to complete allocated DI workflows. Actively supports the timely completion of all administration tasks relating to the Service Excellence Centre (SEC) Function
- Work closely with senior staff to provide outstanding customer service to advance customer satisfaction and nurture client relationships
- Establish and maintain external supplier relationships to assist with upholding exceptional levels of customer service and preserve service levels
- Responsible for ensuring internal and external communications are informative, accurate, timely and on brand
- Positively support departmental training programmes to support cross-functional resilience and business continuity programmes.
- Ensure that there is excellent communication with and support of other functions within UK notably new sales, account management, field service operations and finance
- Maintain the critical link between customers, service providers and operations managers to achieve a best-in-class service
- Work as part of a team to support and champion continuous improvement initiatives
Essential Skills
- Excellent verbal & written communication
- Intermediate IT skills to include Excel, Word and Outlook
- Self-motivated with a flexible can do attitude
- Adaptability to change
- Good inter-personal skills, must be able to work as part of a team as well as individually
Experience
- Working in a call centre environment – Essential
- Ability to manage multiple stakeholders simultaneously – Essential
- Understanding and monitoring service level agreements
- Ability to recover customer conflict through the use of positive language
- An understanding of medical equipment
Desirable Qualifications
- NVQ 1-4 Customer Service
- Vocational Customer Service Certificate
Benefits & Perks
- Private healthcare
- Employee Assistance Programme
- Pension scheme & salary sacrifice options
- Electric car and cycle-to-work schemes
- Flexible, supportive work environment
A DBS Enhanced Disclosure is required.
Call Centre Coordinator in Southend-on-Sea employer: One to One personnel Limited
Join a leading provider of Managed Equipment Services in Theale, Berkshire, where your call centre experience will be valued in a supportive and dynamic work environment. With a strong focus on employee growth, we offer private healthcare, flexible working options, and a culture that champions continuous improvement and teamwork. Be part of a company that places customers at the heart of everything we do, ensuring you have the opportunity to make a meaningful impact every day.
Contact Detail:
One to One personnel Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Coordinator in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, especially those who work in call centres. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common call centre scenarios. Think about how you’d handle tricky customer situations or improve service levels. This will show you’re ready to jump in and make a difference!
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s during an interview or a casual chat, be clear and confident. Remember, they want someone who can deliver professional communication every time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Call Centre Coordinator in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your call centre experience and showcases your outstanding communication skills. We want to see how you've made a difference in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Coordinator role. Be sure to mention your experience with customer service and how you can contribute to our team.
Showcase Your IT Skills:Since intermediate IT skills are essential, make sure to mention your proficiency with Excel, Word, and Outlook. We love seeing candidates who can navigate technology smoothly, so give us examples of how you've used these tools effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at One to One personnel Limited
✨Know Your Stuff
Make sure you brush up on your call centre experience and be ready to discuss specific situations where you excelled in customer service. Think of examples that highlight your communication skills and how you handled challenging calls.
✨Showcase Your Team Spirit
This role is all about teamwork, so be prepared to talk about how you've collaborated with others in the past. Share stories that demonstrate your ability to work well with colleagues and support continuous improvement initiatives.
✨Be Customer-Centric
Since the job revolves around customer satisfaction, think about how you can convey your understanding of customer needs. Prepare to discuss how you’ve placed customers at the centre of your previous roles and how you’ve managed to resolve conflicts positively.
✨Get Tech-Savvy
Familiarise yourself with the IT tools mentioned in the job description, like Excel, Word, and Outlook. Being able to discuss your proficiency with these tools will show that you're ready to hit the ground running and manage administrative tasks efficiently.
