At a Glance
- Tasks: Lead and manage Outreach and Day Centre services, ensuring high-quality support.
- Company: Join a dedicated team focused on improving wellbeing outcomes for individuals.
- Benefits: Competitive salary, 33 days annual leave, training opportunities, and a birthday day off!
- Other info: Dynamic role with opportunities for growth and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing support services and strong leadership abilities required.
The predicted salary is between 38735 - 43585 £ per year.
The Service Manager is responsible for the leadership, management, and operational delivery of Outreach and Day Centre services. The role ensures high-quality, trauma-informed support is delivered within safe and psychologically informed environments, helping individuals access support, accommodation pathways, and improved wellbeing outcomes.
The post holder will oversee service performance, safeguarding, staff development, partnership working, and continuous service improvement while ensuring compliance with organisational and contractual requirements.
Key Responsibilities- Service Leadership & Delivery
- Lead and manage Outreach and Day Centre services, ensuring safe, effective, and person-centred support.
- Promote trauma-informed and psychologically informed practices across all service areas.
- Oversee risk management, safeguarding responses, and crisis intervention.
- Ensure services support recovery, independence, and social inclusion.
- Team Management
- Provide leadership and line management to Deputy Managers and service teams.
- Support staff development through supervision, appraisals, recruitment, and training.
- Maintain effective staffing levels and workforce planning.
- Foster a positive culture of accountability, learning, and wellbeing.
- Safeguarding & Case Oversight
- Monitor the quality of assessments, support plans, and risk management processes.
- Lead on complex cases and multi-agency safeguarding responses.
- Ensure effective partnership working and information sharing with relevant agencies.
- Outreach & Day Centre Operations
- Ensure outreach services are responsive, proactive, and focused on engagement and support.
- Oversee the daily operation of the Day Centre, ensuring a safe, welcoming environment.
- Maintain high standards of health and safety, hygiene, and service delivery.
- Performance & Partnerships
- Monitor service performance against agreed targets and quality standards.
- Analyse data and reporting to drive service improvement.
- Build and maintain strong relationships with statutory, health, housing, and community partners.
- Represent the service at relevant meetings and forums.
- Financial & Operational Management
- Manage operational budgets and resources effectively.
- Ensure compliance with financial procedures and organisational policies.
- Participate in the management on-call rota and provide leadership cover when required.
- Experience
- Experience managing frontline support services and multidisciplinary teams.
- Experience of safeguarding, crisis intervention, and complex case management.
- Experience working in partnership with statutory and voluntary sector organisations.
- Experience delivering services against performance targets and quality standards.
- Knowledge and application of trauma-informed and psychologically informed approaches.
- Skills & Attributes
- Strong leadership, decision-making, and people management skills.
- Excellent communication and stakeholder engagement abilities.
- Ability to work effectively in fast-paced and challenging environments.
- Strong organisational, analytical, and problem-solving skills.
- Commitment to dignity, inclusion, continuous improvement, and service user involvement.
- Full UK driving licence.
- Experience managing day centre services.
- Knowledge of outreach services and local support pathways.
What’s in it for you?
- Salary: £38,735 rising incrementally to £43,585
- Hours: 37 per week (including some evenings/weekends on a rota)
- Life Assurance Scheme
- Employee Assistance Programme
- Blue Light Card
- Staff are entitled to 33 days of annual leave including bank holidays, with an extra day awarded after 5 years of service (pro-rated for part-time employees).
- Training and Development
- 24/7 Digital GP Access
- A day off for your birthday!
- Cycle to work scheme
Please note that the closing date for this role is 7th July with the interviews to be held on Tuesday 21st July.
Service Manager employer: One to One personnel Limited
As a Service Manager at our Outreach services in Southend, you will join a dedicated team committed to delivering high-quality, trauma-informed support in a safe and welcoming environment. We pride ourselves on fostering a positive work culture that prioritises staff development, wellbeing, and continuous improvement, offering generous benefits such as 33 days of annual leave, a day off for your birthday, and access to training and development opportunities. With a focus on meaningful impact and community engagement, this role provides an excellent opportunity for personal and professional growth within a supportive organisation.
Contact Details:
One to One personnel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by One to One personnel Limited.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like One to One personnel Limited.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at One to One personnel Limited.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at One to One personnel Limited. Apply directly through us to stand out!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of One to One personnel Limited. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at One to One personnel Limited
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of One to One personnel Limited. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
