At a Glance
- Tasks: Manage customer complaints and enhance the customer experience in a dynamic environment.
- Company: Growing local business with a supportive and collaborative culture.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Join a team focused on continuous improvement and customer-centric initiatives.
- Why this job: Take ownership of complaints handling and make a real difference in customer satisfaction.
- Qualifications: Experience in insurance complaints handling and strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Senior Customer Relations Executive Southend | Full-Time | Office Based | £30,000 - £35,000 PA We are recruiting for an experienced
Senior Customer Relations Executive to take ownership of the complaints handling function within a growing local business.
This role is ideal for someone with strong complaints experience, excellent customer service skills, and a good understanding of FCA regulations.
Key
Responsibilities: Manage customer complaints from initial receipt through to resolution.
Investigate complaints and review claims, policies, and supporting documentation.
Produce clear, professional written responses to customers.
Ensure complaints are handled in line with FCA regulations and company procedures.
Maintain accurate complaint records and audit trails.
Analyse complaint trends and produce management reports.
Liaise with external parties, including the Financial Ombudsman Service and insurers where required.
Identify recurring issues and recommend process improvements.
Support continuous improvement initiatives to enhance the customer experience.
Monitor and respond to customer feedback across online review platforms.
Provide guidance and support to colleagues on complaint handling.
Promote a customer-focused approach across the business.
Skills & Experience: Previous insurance complaints handling experience is essential.
Claims handling experience is advantageous.
Good understanding of FCA complaint handling regulations.
Strong investigative and analytical skills.
Excellent written and verbal communication skills.
Ability to manage multiple cases and meet deadlines.
Professional, empathetic, and impartial approach to resolving complaints.
Strong organisational and problem-solving skills.
Confident using Microsoft Word and Excel.
Positive, proactive, and able to work independently.
What's on
Offer: Full-time, Monday to Friday, office-based position.
Opportunity to take ownership of the complaints function.
Supportive and collaborative working environment.
Chance to contribute to business improvements and customer experience initiatives.
If you have the relevant skills for this role, please contact One to One Personnel on or email Julie or Aimee at or
Senior Customer Relations Executive employer: One to One personnel Limited
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Contact Details:
One to One personnel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Relations Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at One to One personnel Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like One to One personnel Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Relations Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to One to One personnel Limited:Your cover letter is your chance to shine! Tell us why you want to work at One to One personnel Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at One to One personnel Limited!
How to prepare for a job interview at One to One personnel Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
