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- Tasks: Provide 1st and 2nd line IT support and manage incidents efficiently.
- Company: Join a dynamic team in Theale, Berkshire, focused on IT excellence.
- Benefits: Gain valuable experience in a regulated ISO environment with a supportive team.
- Other info: Temporary role with potential for future opportunities in a collaborative setting.
- Why this job: Make a real difference by enhancing the IT support experience for users.
- Qualifications: Minimum 3 years UK IT experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated IT Technician to join our clients Desktop Support Team on a temporary basis. In this role, you will provide 1st and 2nd line IT support, ensuring incidents and service requests are managed efficiently and resolved to a high standard.
You will play a key role in supporting end users across the organisation, maintaining IT systems, and ensuring assets and services operate effectively within a regulated ISO environment.
To be considered for this role:
- You will be required to have a minimum of 3 years UK based relevant work experience.
- You must be able to commute easily to Theale.
- You should have previous 1st & 2nd Line experience.
Key Responsibilities:
- Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required.
- Escalate issues to third-party providers or internal infrastructure teams when necessary.
- Build strong relationships with remote sites and users to improve the overall IT support experience.
- Perform routine IT tasks such as password resets, file restores.
IT Technician employer: One to One personnel Limited
Contact Detail:
One to One personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your 1st and 2nd line support skills, and be ready to discuss real-life scenarios where you've solved IT issues. We want to see how you think on your feet!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm for IT shine through. They’re looking for someone who not only has the skills but also fits well with their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd line support experience. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've handled in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Desktop Support Team. Share specific examples of how you've resolved IT incidents and improved user experiences.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse into your troubleshooting process. We love candidates who can think on their feet, so share a story where you successfully managed an IT incident from start to finish.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at One to One personnel Limited
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills. Be ready to discuss specific incidents you've handled in the past, as well as the tools and systems you've used. This will show that you’re not just familiar with the role but have practical experience to back it up.
✨Understand the Company Culture
Research the company’s values and work environment. Knowing how they operate can help you tailor your answers to fit their culture. It also shows that you’re genuinely interested in being part of their team, which is always a plus!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT incidents or user requests. Think through some common scenarios you might face in the role and prepare your responses. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of incidents you’ll be dealing with, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the job is the right fit for you.