At a Glance
- Tasks: Deliver outstanding customer service and manage call centre operations.
- Company: Leading provider of Managed Equipment Services for the NHS and private healthcare.
- Benefits: Private healthcare, pension scheme, flexible work environment, and employee assistance programme.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Join a fast-paced team and make a real difference in customer satisfaction.
- Qualifications: 3 years of call centre experience and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Theale, Berkshire | Monday to Friday | 8am to 4pm | 9am to 5pm
Have you got experience working in a call centre environment and have outstanding written and verbal communication? Contact or call centre experience is essential for this role. Our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector across the UK, is looking for an experienced and motivated Customer Care Coordinator to join their fast-paced team based in Theale Berkshire.
To be successful, you’ll need at least 3 years of UK-based contact or call centre experience and the confidence to deliver clear and professional communication every time.
Responsibilities- Provide outstanding customer service to improve customer satisfaction and nurture client relationships.
- Operate with self-awareness inspiring a culture of continuous improvement.
- Place customers at the centre of everything you do, understanding their wants and needs.
- Provide responsive action to customer demand by routing inbound calls to the appropriate specialised teams.
- Responsible for the delivery and management of contractual customer service levels and KPI reporting for diagnostic imaging contracts.
- Work as part of a team to complete allocated DI workflows.
- Actively supports the timely completion of all administration tasks relating to the Service Excellence Centre (SEC) Function.
- Work closely with senior staff to provide outstanding customer service to advance customer satisfaction and nurture client relationships.
- Establish and maintain external supplier relationships to assist with upholding exceptional levels of customer service and preserve service levels.
- Responsible for ensuring internal and external communications are informative, accurate, timely and on brand.
- Positively support departmental training programmes to support cross-functional resilience and business continuity programmes.
- Ensure that there is excellent communication with and support of other functions within UK notably new sales, account management, field service operations and finance.
- Maintain the critical link between customers, service providers and operations managers to achieve a best-in-class service.
- Work as part of a team to support and champion continuous improvement initiatives.
- Excellent verbal & written communication.
- Intermediate IT skills to include Excel, Word and Outlook.
- Self-motivated with a flexible can do attitude.
- Adaptability to change.
- Good inter-personal skills, must be able to work as part of a team as well as individually.
- Working in a call centre environment – Essential.
- Ability to manage multiple stakeholders simultaneously – Essential.
- Understanding and monitoring service level agreements.
- Ability to recover customer conflict through the use of positive language.
- An understanding of medical equipment.
- NVQ 1-4 Customer Service.
- Vocational Customer Service Certificate.
- Private healthcare.
- Employee Assistance Programme.
- Pension scheme & salary sacrifice options.
- Electric car and cycle-to-work schemes.
- Flexible, supportive work environment.
A DBS Enhanced Disclosure is required.
Call Centre Coordinator employer: One to One personnel Limited
Join a leading provider of Managed Equipment Services in Theale, Berkshire, where your call centre experience will be valued in a supportive and dynamic work environment. With a strong focus on employee growth, we offer private healthcare, an Employee Assistance Programme, and flexible working arrangements to ensure a healthy work-life balance. Be part of a team that prioritises customer satisfaction and continuous improvement, making a meaningful impact in the healthcare sector.
Contact Details:
One to One personnel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Coordinator
✨Tip Number 1
Get your communication skills on point! Since this role is all about outstanding verbal and written communication, practice how you present yourself. Whether it's through mock interviews or casual chats with friends, the more you communicate, the better you'll get.
✨Tip Number 2
Know your stuff! Brush up on your call centre experience and be ready to share specific examples of how you've handled customer interactions. This will show that you’re not just talking the talk but have the experience to back it up.
✨Tip Number 3
Network like a pro! Reach out to current or former employees in similar roles. They can give you insider tips on what the company values and what to highlight during your conversations.
✨Tip Number 4
Apply through our website! We make it super easy for you to showcase your skills and experience. Plus, it shows you're genuinely interested in joining our team. Don’t miss out on the chance to stand out!
We think you need these skills to ace Call Centre Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your call centre experience and showcases your outstanding communication skills. We want to see how your background aligns with the role, so don’t be shy about mentioning specific achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Coordinator position. Share your passion for customer service and how you can contribute to our team at StudySmarter.
Showcase Your IT Skills:Since the role requires intermediate IT skills, make sure to mention your proficiency in Excel, Word, and Outlook. We love seeing candidates who are tech-savvy and can handle multiple tasks efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at One to One personnel Limited
✨Know Your Stuff
Make sure you brush up on your call centre experience and be ready to discuss specific situations where you provided outstanding customer service. Think of examples that highlight your communication skills and how you handled challenging calls.
✨Showcase Your Team Spirit
Since this role involves working closely with a team, be prepared to talk about your experiences in collaborative environments. Share instances where you supported your colleagues or contributed to team goals, as this will show you’re a great fit for their culture.
✨Be Customer-Centric
Demonstrate your understanding of putting customers first. Prepare to discuss how you’ve previously identified customer needs and adapted your approach to meet those demands. This will resonate well with the company’s focus on customer satisfaction.
✨Stay Positive and Adaptable
Highlight your ability to handle change and recover from conflicts using positive language. Think of examples where you turned a negative situation into a positive outcome, as this will showcase your resilience and adaptability in a fast-paced environment.
