At a Glance
- Tasks: Provide 1st and 2nd line IT support across a multi-site environment.
- Company: Established organisation with a focus on IT support and development.
- Benefits: Competitive salary, company pension, life assurance, and generous holiday allowance.
- Other info: Fully onsite role with opportunities for professional growth.
- Why this job: Join a dynamic team and enhance your IT skills in a diverse environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft technologies.
The predicted salary is between 35000 - 38000 £ per year.
We are currently recruiting for an experienced 1st & 2nd Line IT Support Engineer to join a well‑established organisation supporting a multi‑site IT environment. This is an excellent opportunity for a technically capable IT professional with experience across Microsoft technologies, virtualisation, and end user support.
Key Responsibilities:
- Provide 1st and 2nd line IT support to users across the business
- Support and maintain Windows Server environments (2012 R2 through to 2025)
- Install, configure and support Windows 11 desktop environments
- Administer and maintain Active Directory and Microsoft Exchange
- Manage user accounts, permissions, and access to confidential data
- Support VMware virtualised infrastructure environments
- Configure, deploy and troubleshoot hardware and software
- Maintain endpoint devices including desktops, laptops, mobile devices, and printers
- Support enterprise messaging and unified communications systems
- Assist in maintaining backups, documentation, and core server infrastructure
- Ensure IT incidents and service requests are resolved efficiently
- Provide remote support to additional offices and travel between sites when required
- Deliver occasional out of hours and weekend support cover
- Support and maintain telephony systems including Mitel
- Assist with ongoing IT improvement projects and system upgrades
Candidate Requirements:
- Previous experience within a 1st/2nd Line Support, IT Support Engineer, or Infrastructure Support role
- Strong troubleshooting and problem‑solving skills
- Experience supporting both physical and virtual environments
- Good understanding of Microsoft server and desktop technologies
- Experience with Active Directory and user administration
- Excellent communication and customer service skills
- Ability to manage and prioritise workloads effectively
- Strong attention to detail and documentation skills
- Flexible approach with willingness to support multiple locations when required
Job Details:
- Monday to Friday – 9am to 5pm (fully onsite)
- Car owner/Driver
- Company Pension / Life Assurance
- Staff Car Parking
- Holidays 33 inc Bank holidays
This is an excellent opportunity for an experienced IT support professional looking to further develop their experience within a busy and technically diverse environment.
1st & 2nd Line IT Support Engineer in Brentwood employer: One to One personnel Limited
Join a well-established organisation in Brentwood as a 1st & 2nd Line IT Support Engineer, where you will thrive in a supportive and collaborative work culture. With a focus on employee growth, you will have the opportunity to enhance your technical skills while enjoying a competitive salary, generous holiday allowance, and benefits such as company pension and life assurance. This role offers a unique chance to work across multiple sites, ensuring a dynamic and engaging work environment.
Contact Details:
One to One personnel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st & 2nd Line IT Support Engineer in Brentwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your technical capabilities beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Brush up on troubleshooting techniques and be ready to discuss your experience with Microsoft technologies and virtualisation. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 1st & 2nd Line IT Support Engineer in Brentwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 1st and 2nd line support, especially with Microsoft technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the role, like your work with Active Directory or VMware, and let your personality come through.
Show Off Your Communication Skills:Since this role involves supporting users across the business, we need to see your excellent communication skills in action. Whether it’s in your CV or cover letter, make sure you demonstrate how you effectively communicate technical information to non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at One to One personnel Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows Server and Windows 11. Be ready to discuss your experience with Active Directory and VMware, as these are key areas for the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot both physical and virtual environments, and be ready to explain your thought process.
✨Communicate Clearly and Confidently
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. Good communication is crucial, so demonstrate your customer service skills during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life support situations. Prepare for scenarios where you might need to manage multiple requests or deal with a difficult user. Show how you prioritise tasks and maintain a calm approach.
