Service Advisor - Farnborough in Basildon

Are you a customer-focused automotive professional with strong organisational skills and a good level of technical awareness? We’re looking for a Service Advisor who can combine their knowledge of motor vehicles with excellent communication and customer service skills to keep a busy service operation running smoothly and efficiently.

The Opportunity

As a Service Advisor, you will ensure the smooth daily operation of the Service Reception working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.

Key Responsibilities

• Control and maximize service & repair bookings.
• Interpret customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule.
• Support and maintain customer’s service schedules, MOT and O Licence requirements.
• Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
• Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to.
• Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
• Ensure Health & Safety and safe work practices are met at all times within this position's working environment.
• Check and issue sublet order numbers to specialist / external agents and arrange / plan such works as required.
• Respond to telephone and walk-in enquiries by greeting customers with the appropriate salutation.
• Validate & update DMS marketing records for existing customers or create records for new customers.
• Raise job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded.
• Promote other services and products to customers as appropriate.
• Liaise effectively with all the service advisors, parts staff and workshop controller.

What We're Looking For

• Excellent organisational skills.
• Ideally a Technical Awareness will be required to provide basic advice and estimates to customers.
• Focus on customer needs and satisfaction, setting high standards for quality and quantity.
• Technical awareness of motor vehicles, analytical and administrative skills.
• An ability to work as a team player within a busy department.
• An ability to work unsupervised and adhere to strict deadlines.
• Flexible approach to working hours.
• Initiates and generates activity and introduces changes into work processes.
• Develops job knowledge and expertise through continual professional development.
• Ability to use all appropriate modules of the DMS, particularly workshop loading and point of sale.
• Strong self-organisational skills.
• Ability to work calmly in a pressured environment.

What's In It For You?

• 24 days' annual leave.
• Up to 5 days' annual leave carry-over.
• Life Assurance.
• Duvet Day.
• Company pension contribution of up to 5%.
• Private Medical Insurance.
• Bonus, incentives and commission schemes.
• Monthly recognition awards.

This is a fantastic opportunity to join a supportive team, develop your skills and build a rewarding career within the automotive industry.