At a Glance
- Tasks: Support customers by processing orders and ensuring timely deliveries in a fast-paced environment.
- Company: Join a dynamic pharmaceutical supply chain team focused on customer satisfaction.
- Benefits: Enjoy 23 days holiday, flexible hours, and a contributory pension scheme.
- Other info: Opportunity for professional development and a collaborative work culture.
- Why this job: Make a real impact on customer service and business growth in the healthcare sector.
- Qualifications: Customer service experience and strong communication skills are essential.
Join a Growing Pharmaceutical Supply Chain Team. We are seeking a proactive and customer-focused Customer Service Associate to play a vital role in ensuring customer and patient needs are met while delivering exceptional service. Acting as the key link between customer markets and Supply Operations, you will support demand planning, inventory management, order fulfilment and customer service activities across the business.
Key Responsibilities
- Process customer purchase orders and convert them into sales orders within Dynamics.
- Support outbound shipments from warehouses, 3PLs, and CMOs to ensure on-time delivery.
- Monitor distributor finished goods inventory and trigger replenishment orders where required.
- Support bulk and finished goods allocation processes in line with demand forecasts and commercial priorities.
- Identify and escalate risks impacting customer service, including supply delays, transport disruptions, and batch release issues.
- Escalate product complaints, adverse events, and quality issues in line with regulatory requirements.
- Manage backorders and communicate fulfilment timelines to customers.
- Support customer account setup, pricing verification, and master data maintenance.
- Prepare service reports and contribute to service improvement initiatives.
- Support development and implementation of planning tools and systems.
- Perform additional duties as directed by the Demand Manager.
Customer Account Management
- Respond to customer enquiries regarding orders, availability, pricing, shipment status, and product information.
- Process orders, returns, and credits in accordance with GDP/GxP requirements and SOPs.
- Develop existing accounts by identifying sales opportunities.
- Maintain awareness of product availability and promotional strategies.
- Build strong relationships with current and prospective customers within your market.
- Provide market feedback on pricing and product availability to the Demand Manager.
What We're Looking For
Essential
- Advanced English language skills (additional languages advantageous).
- Experience working in a regulated environment.
- Experience in customer service, order management, or call centre operations.
- Good working knowledge of requirement planning and/or MRP.
- Good understanding of supply chain processes including demand & inventory management, monthly reporting, WH & logistics, SIOP, KPI performance tracking etc.
- Strong Microsoft Office skills (Excel, Word, PowerPoint, Outlook).
- Proven analytical skills – able to produce data/reports with a high degree of accuracy.
- Problem‑solving mindset and ability to implement corrective actions.
- Strong communication and organisational skills.
- Ability to work independently and under pressure while remaining customer focused.
Desirable
- Pharmaceutical or regulated industry experience.
- Demand planning experience.
Performance Standards
- Customer‑oriented and service‑driven.
- Reliable and accountable.
- Collaborative and able to build strong working relationships.
- Comfortable working in a fast‑paced environment with changing priorities.
- Self‑motivated, organised, and proactive.
Compliance & Quality
The successful candidate will:
- Adhere to GDP/GMP principles and complete required training.
- Comply with Health, Safety, Environmental, and Sustainability policies.
- Follow Pharmacovigilance reporting requirements.
- Adhere to the Company Code of Ethics and all company policies.
- Protect confidential and personal data in accordance with legal and company requirements.
- Contribute to continuous improvement and professional development.
Benefits & Information
- 23 days holiday (+Bank +Service).
- 5% Company Contributory Pension.
- Life Assurance & EAP.
- Free parking.
- 37.5 hours (08:00 – 17:30).
- Flexible 1 Hour lunch.
Why Apply?
This is an excellent opportunity to join a dynamic pharmaceutical supply chain environment where you will have direct impact on customer satisfaction, supply performance, demand planning and business growth.
Please contact Louise at 121 Personnel for further information – louise.sand@121personnel.co.uk.
Customer Service Associate in Basildon employer: One to One personnel Limited
Join a dynamic and growing pharmaceutical supply chain team in Basildon, where your role as a Customer Service Associate will be pivotal in ensuring exceptional service and customer satisfaction. With a strong focus on employee development, a collaborative work culture, and benefits such as a generous holiday allowance and a contributory pension scheme, this company offers a rewarding environment for those looking to make a meaningful impact in the healthcare sector.
Contact Details:
One to One personnel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Basildon
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like One to One personnel Limited. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like One to One personnel Limited.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like One to One personnel Limited. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what One to One personnel Limited is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Customer Service Associate in Basildon
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at One to One personnel Limited!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show One to One personnel Limited that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at One to One personnel Limited!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At One to One personnel Limited, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at One to One personnel Limited
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at One to One personnel Limited that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with One to One personnel Limited’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
