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For Companies At a Glance
- Tasks: Lead client service efforts across EU and APAC, ensuring top-notch investor interactions.
- Company: Join a pioneering team in London, making waves in investor services globally.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a groundbreaking role that shapes client experiences and drives impact.
- Qualifications: Proven experience in servicing complex clients within intricate organisations is essential.
- Other info: This is the first senior hire in London, offering a unique chance to influence strategy.
The predicted salary is between 43200 - 72000 £ per year.
This represents a very exciting time to be joining this team in London as it is the first senior investor services hire in London which will lead the client service efforts across EU and APAC region, making it a key investor services/client service hire outside of the US.
Some of the core areas of focus for this role include:
- Assist in the execution of key investor servicing initiatives
- Coordinate across multiple groups within the firm to ensure consistent, proactive, timely, professional and accurate investor interactions
- Assist in implementing standardized investor servicing protocols across the firm to provide a high quality, consistent investor experience
- Communicate with external and internal stakeholders in a knowledgeable, clear and professional fashion
- Manage relationships and liaise with third-party service providers and fund management team internally
- Respond to phone and email inquiries from investors and wealth advisors regarding account maintenance, periodic fund performance updates and requests for investor materials
A great opportunity for someone that has a demonstrable track record in how to execute and service complex clients within a complex organisation.
Senior Client Service Manager employer: One Ten Associates
Contact Detail:
One Ten Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Service Manager
✨Tip Number 1
Familiarise yourself with the investor services landscape, particularly in the EU and APAC regions. Understanding the specific challenges and expectations of clients in these areas will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals already working in client service roles within financial services. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Prepare to discuss your experience in managing complex client relationships. Be ready to share specific examples of how you've successfully navigated challenges and delivered high-quality service, as this will be crucial for the role.
✨Tip Number 4
Research StudySmarter's values and culture to align your approach with what we stand for. Tailoring your conversation to reflect our commitment to proactive and professional client interactions will show that you're a great fit for our team.
We think you need these skills to ace Senior Client Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Senior Client Service Manager position. Tailor your application to highlight your relevant experience in investor services and client management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your track record in managing complex client relationships and executing investor servicing initiatives. Use specific examples that demonstrate your ability to coordinate across teams and provide high-quality service.
Professional Communication: Since the role involves liaising with various stakeholders, ensure your application reflects your strong communication skills. Use clear and professional language in your cover letter and CV, showcasing your ability to convey information effectively.
Tailor Your Cover Letter: Craft a compelling cover letter that connects your background to the specific needs of the company. Mention your understanding of the EU and APAC markets and how your experience aligns with their goals for investor servicing.
How to prepare for a job interview at One Ten Associates
✨Showcase Your Experience
Be prepared to discuss your previous roles in client service management, especially those involving complex clients. Highlight specific examples where you successfully executed investor servicing initiatives or managed relationships with third-party providers.
✨Demonstrate Communication Skills
Since the role requires clear communication with both internal and external stakeholders, practice articulating your thoughts clearly. You might be asked to explain how you would handle inquiries from investors or wealth advisors, so think of scenarios where you've done this effectively.
✨Understand the Firm's Protocols
Familiarise yourself with standard investor servicing protocols and be ready to discuss how you would implement these within the firm. Showing that you understand the importance of consistency and professionalism in investor interactions will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in previous roles and how you overcame them, particularly in managing client expectations or coordinating across multiple teams.
