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For Companies At a Glance
- Tasks: Provide essential IT support and resolve issues for a dynamic team.
- Company: Join a respected Professional Services firm with a strong growth trajectory.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional development.
- Why this job: Be part of a supportive team and make a real difference in tech solutions.
- Qualifications: Experience in support roles and knowledge of key IT systems required.
- Other info: Exciting growth phase with excellent career advancement opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a Hybrid Support Analyst on behalf of our client, a highly regarded Professional Services firm experiencing strong and sustained growth. This role sits within the department responsible for delivering a wide range of support services, including IT, communications, core business tools and researching, testing and implementing new software and hardware to a nationwide network of offices. The organisation supports approximately 400 employees, with around 200 based on-site.
As a Support Analyst, you will be a key member of the Support Team within the Infrastructure Services function, providing day-to-day system management and issue resolution. You will support all systems including applications, desktop hardware, desktop operations, and telecoms, ensuring incidents are investigated, communicated, and resolved in line with agreed Service Level Agreements (SLAs). The role will also involve occasional on-site support and equipment handling.
Key Skills & Experience
- Previous experience working in a support or helpdesk environment (essential)
- Knowledge of Active Directory, Wintel, and Microsoft Exchange (essential)
- Experience with XenApp (advantageous)
- HNC in Computing or equivalent qualification
- Microsoft Certified Professional training (advantageous)
- Full UK driving licence (essential)
- Physically fit and able to safely lift and move equipment, including heavier items, when required
About You
- Excellent attention to detail
- Strong analytical and problem-solving skills
- A high standard of written and verbal communication
- A customer-focused approach with strong organisational skills
- The ability to prioritise and plan effectively in a fast-paced environment
- A willingness to learn new systems and procedures and adapt quickly
A solid Company that are established and experiencing a period of growth, an exciting time to be joining a successful and supportive team.
Support Analyst (Hybrid) employer: One Ten Associates Ltd
Contact Detail:
One Ten Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common support analyst scenarios. Think about how you'd handle specific issues with Active Directory or Microsoft Exchange. We want you to shine when it comes to problem-solving!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during your conversations. It’s all about proving you’re the right fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Analyst (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in support or helpdesk environments. We want to see how your skills match the key requirements, like knowledge of Active Directory and Microsoft Exchange.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your problem-solving skills and customer-focused approach. Let us know why you're excited about joining our team and how you can contribute.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written communication skills. Clear and concise language will go a long way in impressing us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at One Ten Associates Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Wintel, and Microsoft Exchange. Be ready to discuss how you've used these technologies in previous roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've resolved issues in a support or helpdesk environment. Think about specific incidents where you identified the problem, communicated effectively, and implemented a solution that met SLAs.
✨Demonstrate Your Customer Focus
Since this role is all about supporting users, be ready to talk about your customer service approach. Share instances where you went above and beyond to help a colleague or client, highlighting your communication skills and attention to detail.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a specific technical issue or prioritise tasks in a busy environment. Think through your thought process and be prepared to explain it clearly.
