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For Companies At a Glance
- Tasks: Provide essential IT support and resolve issues for a dynamic team.
- Company: Join a respected Professional Services firm with a strong growth trajectory.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional development.
- Why this job: Be part of a supportive team and make a real difference in a growing company.
- Qualifications: Experience in support roles and knowledge of IT systems are essential.
- Other info: Exciting career growth opportunities in a fast-paced environment.
We are currently recruiting for a Hybrid Support Analyst on behalf of our client, a highly regarded Professional Services firm experiencing strong and sustained growth. This role sits within the department responsible for delivering a wide range of support services, including IT, communications, core business tools and researching, testing and implementing new software and hardware to a nationwide network of offices. The organisation supports approximately 400 employees, with around 200 based on-site.
As a Support Analyst, you will be a key member of the Support Team within the Infrastructure Services function, providing day-to-day system management and issue resolution. You will support all systems including applications, desktop hardware, desktop operations, and telecoms, ensuring incidents are investigated, communicated, and resolved in line with agreed Service Level Agreements (SLAs). The role will also involve occasional on-site support and equipment handling.
Key Skills & Experience
- Previous experience working in a support or helpdesk environment (essential)
- Knowledge of Active Directory, Wintel, and Microsoft Exchange (essential)
- Experience with XenApp (advantageous)
- HNC in Computing or equivalent qualification
- Microsoft Certified Professional training (advantageous)
- Full UK driving licence (essential)
- Physically fit and able to safely lift and move equipment, including heavier items, when required
About You
The successful candidate will demonstrate:
- Excellent attention to detail
- Strong analytical and problem-solving skills
- A high standard of written and verbal communication
- A customer-focused approach with strong organisational skills
- The ability to prioritise and plan effectively in a fast-paced environment
- A willingness to learn new systems and procedures and adapt quickly
A solid Company that are established and experiencing a period of growth, an exciting time to be joining a successful and supportive team.
Support Analyst (Hybrid) in Fleet employer: One Ten Associates Ltd
Contact Detail:
One Ten Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst (Hybrid) in Fleet
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common support analyst scenarios. Think about how you’d handle specific IT issues or customer queries. We want to show that we can think on our feet and solve problems efficiently!
✨Tip Number 3
Show off your skills! If you have experience with Active Directory, Wintel, or Microsoft Exchange, be ready to discuss specific examples of how you've used these in past roles. We need to demonstrate our expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and provide updates directly.
We think you need these skills to ace Support Analyst (Hybrid) in Fleet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight your experience in support or helpdesk environments, and don’t forget to mention your knowledge of Active Directory and Microsoft Exchange. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've tackled challenges in previous roles, especially those related to system management and issue resolution.
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at One Ten Associates Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Wintel, and Microsoft Exchange. Be ready to discuss how you've used these technologies in previous roles, as well as any experience with XenApp. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific incidents where you resolved a problem under pressure. This will demonstrate your analytical skills and ability to work within SLAs, which is crucial for the Support Analyst role.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts to non-technical staff, so being able to simplify your language is key. Consider doing mock interviews with a friend to refine your delivery.
✨Demonstrate Your Customer-Focused Approach
Think about times when you've gone above and beyond for a customer or colleague. Highlight your organisational skills and how you prioritise tasks in a busy environment. This will show that you understand the importance of customer service in a support role and are ready to contribute positively to the team.
