At a Glance
- Tasks: Lead a dynamic team to enhance customer experience in a fast-paced retail environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco, focused on community and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a supportive team with great career advancement potential.
- Why this job: Make a real difference by improving service and creating a welcoming shopping atmosphere.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast-paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands-on approach. With your guidance, your store will always remain a safe place to work and shop.
- Coordinate the team to deliver the easiest shopping trip in the community.
- Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Make sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Ensure point of sale and shelf edge labels reflect what good looks like.
- Take immediate action for any overcharges and prevent any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co-ordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Be knowledgeable about the store, coordinating others to deliver the practical actions to make improvements.
- Follow company health and safety routines and ensure colleagues do the same.
- Deliver communication to the team, ensuring they are kept well informed.
- Look at ways to simplify operations and share these ideas with the Store Manager.
- Always put the customer first and consider them in everything you do.
- Be readily available to resolve customer queries, leaving them with a smile on their face.
- Adjust the service given to each customer to meet their needs.
- Recognise and celebrate colleagues giving great service.
- Understand what may be getting in the way of delivering great service and help to remove these obstacles.
- Resolve colleague queries in the absence of the Store Manager, or escalate these to the Store Manager where appropriate.
- Ensure the store is staffed appropriately, reacting to short-term absences/sickness by actively finding cover for shifts.
- Be a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitor and action any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Co-ordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shifts.
- Balance your time across service and replenishment areas of the store.
- Actively support the Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
- Build meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in-the-moment coaching opportunities.
If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Skills Required:
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
Retail Shift Leader: Elevate Customer Experience in Worksop employer: One Stop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a dynamic and inclusive work environment where our employees are empowered to elevate the customer experience. As a Shift Leader, you will benefit from comprehensive training and development opportunities, ensuring your growth within the retail sector while enjoying a supportive team culture that values collaboration and innovation. Located in a vibrant community, our store offers unique advantages such as engaging with local events and initiatives, making your role not just a job, but a meaningful contribution to the neighbourhood.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shift Leader: Elevate Customer Experience in Worksop
✨Tip Number 1
Get to know the company culture before your interview. Check out One Stop's social media and website to see how they engage with customers and their community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a long queue or a customer complaint. Being able to demonstrate your problem-solving skills on the spot can really impress the interviewers.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked with others to achieve a common goal. Highlighting your ability to coordinate and support your colleagues will resonate well with the Shift Leader role.
✨Tip Number 4
Don’t forget to ask questions during your interview! Inquire about the store's current challenges or upcoming events. This shows that you're proactive and ready to contribute to making the shopping experience better for customers.
We think you need these skills to ace Retail Shift Leader: Elevate Customer Experience in Worksop
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your passion for customer service. Share specific examples of how you've gone above and beyond to create a great experience for customers in previous roles. We want to see that you truly understand the importance of putting the customer first!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate their thoughts effectively, so make sure your skills and experiences shine through without unnecessary fluff.
Demonstrate Team Leadership:As a Shift Leader, you'll be coordinating a team, so it's essential to showcase your leadership skills. Include examples of how you've successfully led a team or managed a project. We love seeing candidates who can inspire and motivate others!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about One Stop and what we stand for!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key tasks mentioned in the job description, like coordinating the team and enhancing customer experience. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Since the customer is at the heart of everything, prepare examples from your past experiences where you've gone above and beyond to improve customer service. Think about specific situations where you resolved queries or made adjustments to meet customer needs, as this will highlight your commitment to customer satisfaction.
✨Demonstrate Team Leadership Skills
As a Shift Leader, you'll be guiding a team, so be ready to discuss your leadership style. Share instances where you've successfully coordinated a team, managed conflicts, or provided on-the-job coaching. This will illustrate your ability to lead effectively and create a positive work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about how you would handle busy periods, manage staff absences, or ensure safety in the store. Practising these scenarios will help you respond confidently and show that you're prepared for the fast-paced retail environment.
