At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Exciting career progression and a supportive team atmosphere.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co‑ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.
- Coordinate the team to deliver the easiest shopping trip in the community.
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Supporting the Store Manager to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Making sure point of sale and shelf edge labels reflect what good looks like.
- Taking immediate action for any overcharges and preventing any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co‑ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team, ensuring they are kept well informed.
- Looking at ways to simplify our operations and share these ideas with my Store Manager.
- Always putting the customer first and consider them in everything I do.
- Readily available to resolve customer queries, leaving them with a smile on their face.
- Adjusting the service, I give to each customer to meet their needs.
- Recognising and celebrating colleagues giving great service.
- Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
- Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
- Balancing your time across service and replenishment areas of the store.
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
- Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Skills Required:
- Communication Skills
- Customer Focus
- Problem‑Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
One Stop - Shift Leader in Willenhall employer: One Stop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is valued. As a Shift Leader, you will benefit from comprehensive training and development opportunities, ensuring your growth within the retail sector while contributing to a community-focused atmosphere. With a commitment to customer satisfaction and employee well-being, we offer a supportive culture that encourages innovation and teamwork, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Shift Leader in Willenhall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to leadership and customer service. Prepare some examples from your past experiences where you've demonstrated these skills. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Show your passion for customer service! During the interview, share specific instances where you went above and beyond for customers. This will highlight your commitment to delivering a great shopping experience, which is key for a Shift Leader.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows that you’re engaged and eager to learn more about how you can contribute to the store's success.
We think you need these skills to ace One Stop - Shift Leader in Willenhall
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your experience in putting customers first. Share specific examples of how you've improved service or resolved customer queries in the past. We want to see that you understand the importance of a great shopping experience!
Demonstrate Team Leadership:As a Shift Leader, you'll be coordinating a team, so it's crucial to showcase your leadership skills. Talk about times when you've successfully led a team or supported colleagues, especially in a fast-paced environment. We love to see teamwork in action!
Be Detail-Oriented:Attention to detail is key in retail, so make sure your application reflects this. Double-check for any typos or errors, and ensure your examples are clear and concise. We appreciate candidates who take pride in their work and can keep things tidy and well-presented.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us you're keen on joining our One Stop family!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key tasks mentioned in the job description, like coordinating the team and ensuring customer satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
As a Shift Leader, putting the customer first is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can adapt your service to meet their needs and how you’ve resolved any issues they faced. This will highlight your commitment to excellent customer service.
✨Demonstrate Team Leadership Skills
Be ready to discuss your experience in leading a team, especially in a fast-paced environment. Share specific instances where you’ve successfully coordinated colleagues, managed shifts, or provided on-the-job coaching. This will show that you have the hands-on approach needed to excel in this role.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle situations like managing queues, dealing with customer complaints, or ensuring health and safety compliance. Practising these scenarios will help you articulate your problem-solving skills and adaptability effectively.
