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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in fun community events and enjoy a dynamic work atmosphere.
- Why this job: Be part of a team that values your input and helps you grow while serving the community.
- Qualifications: Must be school leaver age; passion for customer service and teamwork is essential.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Weymouth employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Weymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will help you feel more confident during the real deal.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your true self shine through. One Stop values individuals who can create a welcoming atmosphere, so don’t be afraid to show your passion for customer service and your ability to connect with others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace One Stop - Customer Service Assistant in Weymouth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. Share any previous experiences where you’ve gone the extra mile to provide great service, as this is what we value at One Stop.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Highlight how your values align with ours and how you can contribute to creating an inclusive atmosphere in our store.
Highlight Relevant Experience: Make sure to mention any experience you have in retail or customer service. Even if it’s not directly related, any role where you’ve interacted with customers or worked in a team can show us you’re ready for the fast-paced environment at One Stop.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at One Stop
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about examples where you've provided excellent service or resolved a difficult situation. This will show that you understand the importance of putting customers first, which is key for a role at One Stop.
✨Familiarise Yourself with the Store
Take some time to visit a One Stop store before your interview. Observe how the staff interact with customers and the layout of the store. This knowledge will help you answer questions more confidently and demonstrate your genuine interest in the position.
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific situations, like dealing with an unhappy customer or managing stock levels. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Enthusiasm and Team Spirit
One Stop values teamwork and a positive attitude. During the interview, express your enthusiasm for working in a fast-paced environment and your willingness to contribute to team goals. Share any experiences where you’ve worked well with others to create a great atmosphere.