One Stop - Customer Service Assistant in Wales

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For:

• Knowing my customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keeping myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• Working in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times, being responsible for running the shift in the absence of my Shift Leader and Store Manager.
• Following all the training I have received in order to keep myself, others and the store safe and legal.

If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

Flexible Working: We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Core Purpose: Serving our customers, communities and planet a little better every day.

Values:

• Our customers are at the heart of everything we do.
• We treat each other how they like to be treated.
• We work together as one team.
• We make things easier.

At One Stop, we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop.
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends).
• 20% Discount on F&F Clothing in Tesco Stores.
• 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family.
• 20% off car, pet and home insurance at Tesco Bank.
• Discounted eye care through Vision Express.
• A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs.
• Discounted Simply Health cash plan.
• Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more.
• Save as you earn scheme annual invitation.
• WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues.
• Annual leave entitlement increases with length of service.
• Retirement Savings Plan.
• Life Assurance.
• Car Allowance (if applicable to job role).
• Private Medical insurance (if applicable to job role).
• Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns.