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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Why this job: Be part of a team that values your input and helps create a welcoming shopping experience.
- Qualifications: No specific qualifications needed, just a passion for helping customers and teamwork.
- Other info: Engage in fun community events and enjoy a dynamic work atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, my duties will include the day to day operations of the post office therefore I will be required to undertake a Post Office Financial and criminal conviction background check, which I will be required to pass in order to proceed with this role.
One Stop - Customer Service Assistant in Storrington employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Storrington
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to show them you're the perfect match.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or provide excellent service. Role-playing with a friend can help you feel more confident when it comes to showcasing your skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Prepare some examples of times you've gone above and beyond for customers or worked as part of a team. This will help you demonstrate your passion for customer service and teamwork, which are key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested in the position and helps keep you on their radar.
We think you need these skills to ace One Stop - Customer Service Assistant in Storrington
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you truly care about providing great service!
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and share a bit about who you are outside of work. This helps us get to know you better and see if you’d fit right in with our team.
Highlight Relevant Experience: Make sure to mention any previous roles or experiences that relate to customer service or retail. Even if it’s not directly in a store, any experience where you’ve interacted with customers or worked in a team is worth mentioning!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we receive all your details without any hiccups. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at One Stop
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand their commitment to customer service and how they operate within the Tesco family. This will help you align your answers with what they’re looking for.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for serving customers, which is key for this role.
✨Be Ready for Practical Scenarios
Expect to be asked how you would handle specific situations in a retail environment. Practice responses to common scenarios, like dealing with an unhappy customer or managing stock levels during busy periods. This shows you can think on your feet and apply your training effectively.
✨Emphasise Teamwork and Safety
Since you'll be working closely with others, highlight your ability to work as part of a team. Discuss how you ensure safety in the workplace and follow procedures, as this is crucial for maintaining a safe shopping environment for both customers and colleagues.
