We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast-paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands-on approach. With your guidance, your store will always remain a safe place to work and shop.
- Coordinate the team to deliver the easiest shopping trip in the community.
- Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Support the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Make sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Ensure point of sale and shelf edge labels reflect what good looks like.
- Take immediate action for any overcharges and prevent any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Be knowledgeable about the store, coordinating others to deliver the practical actions to make improvements.
- Follow company health and safety routines and ensure colleagues do the same.
- Deliver communication to the team, ensuring they are kept well informed.
- Look at ways to simplify operations and share these ideas with the Store Manager.
- Always put the customer first and consider them in everything I do.
- Be readily available to resolve customer queries, leaving them with a smile on their face.
- Adjust the service given to each customer to meet their needs.
- Recognise and celebrate colleagues giving great service.
- Understand what may be getting in the way of delivering great service and help to remove these obstacles.
- Resolve colleague queries in the absence of the Store Manager, or escalate these to the Store Manager where appropriate.
- Ensure the store is staffed appropriately, reacting to short-term absences/sickness by actively finding cover for shifts.
- Be a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitor and action any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Coordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shifts.
- Balance your time across service and replenishment areas of the store.
- Actively support the Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
- Build meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues.
If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Skills Required:
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
