At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in community events and enjoy a dynamic work atmosphere.
- Why this job: Be part of a team that values your input and encourages you to make a difference every day.
- Qualifications: Passion for customer service and ability to work in a team.
The predicted salary is between 1300 - 1600 £ per month.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. You will actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
You will work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. You will put into practice the training you have received to ensure we all work safely. You will take part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about your store's performance, understanding the part you play and what needs to be done together to deliver profit is essential. You will ensure you clock in and out at the start and end of your shift to ensure you are paid accurately for the hours you work. You will keep yourself, your colleagues and customers safe by following the security procedures and wearing safety equipment where available.
You will always follow the think 25 policy when serving age restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer is part of your role. You will work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times, you may be responsible for running the shift in the absence of your Shift Leader and Store Manager. You will ensure you follow all the training you have received in order to keep yourself, others and the store safe and legal.
If this store has a Post Office Local, your duties will include the day-to-day operations of the post office. Therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Shifnal employer: One Stop
One Stop is an excellent employer that prioritises a supportive and dynamic work culture, making it an ideal place for those looking to thrive in a fast-paced retail environment. With opportunities for employee growth and development, you will be part of a team that values your contributions while enjoying the benefits of working in the vibrant community of Bognor Regis. Join us to make a meaningful impact on customer experiences and enjoy a rewarding career with us.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Shifnal
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to show off your passion for customer service.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer interactions during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've provided excellent service or solved problems. This will show that you’re not just talking the talk but have real-life experience to back it up.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace One Stop - Customer Service Assistant in Shifnal
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone the extra mile to provide great service in previous roles or experiences.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Highlight Teamwork Skills:Since we work closely as a team at One Stop, mention any experiences where you collaborated with others. This shows us that you can contribute to our inclusive atmosphere and help maintain a positive environment.
Apply Through Our Website:Make sure to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with the daily tasks mentioned in the job description, like stocking shelves and processing payments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this role, think of specific examples from your past experiences where you've provided excellent service. Be ready to discuss how you handled difficult situations or went the extra mile for a customer. This will demonstrate your passion for helping others.
✨Emphasise Teamwork and Safety
One Stop values a safe working environment and teamwork. Prepare to talk about how you’ve worked collaboratively in previous roles and how you prioritise safety. Mention any relevant training you've had and how you apply it to keep yourself and others safe while working.
✨Be Yourself and Live the Values
During the interview, let your personality shine through! One Stop wants someone who embodies their values and creates an inclusive atmosphere. Share your thoughts on why these values matter to you and how you can contribute to a welcoming environment for both customers and colleagues.
