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For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment, ensuring excellent customer service.
- Company: Join One Stop, a vibrant subsidiary of Tesco with over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts at One Stop and Tesco, flexible working options, and a supportive work environment.
- Why this job: Be part of a community-focused team that values customers and colleagues alike, making a real impact.
- Qualifications: No specific experience required; just a passion for customer service and teamwork.
- Other info: Must pass a background check for Post Office operations if applicable.
The predicted salary is between 24000 - 33600 £ per year.
One Stop • 1831 chester road • Apply by 31-May-2025 What is in it for you
Job Description
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback
You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
As a Shift Leader I always champion One Stop’s Core Purpose and Values
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing’s easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
One Stop - Shift Leader employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader
✨Tip Number 1
Familiarise yourself with One Stop's core values and purpose. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially the focus on customer service and teamwork.
✨Tip Number 2
Gain experience in retail management or leadership roles, even if it's informal. Highlight any instances where you've successfully coordinated a team or improved customer service, as these are key aspects of the Shift Leader role.
✨Tip Number 3
Network with current or former employees of One Stop. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the Shift Leader position.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled operational challenges in a fast-paced environment. Being able to articulate your problem-solving skills will set you apart as a candidate who can thrive in the dynamic setting of One Stop.
We think you need these skills to ace One Stop - Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Shift Leader position. Understand the key responsibilities and skills required, such as team coordination, customer service, and operational management.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the responsibilities of a Shift Leader. Emphasise any previous roles in retail or leadership positions, showcasing your ability to manage teams and improve customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and teamwork. Mention specific examples from your past experiences that demonstrate your ability to lead a team and enhance the shopping experience for customers.
Showcase Your Values: In your application, align your personal values with those of One Stop. Highlight how you prioritise customer satisfaction, teamwork, and community engagement, as these are central to the company's core purpose and values.
How to prepare for a job interview at One Stop
✨Show Your Leadership Skills
As a Shift Leader, you'll be expected to coordinate a team effectively. Be prepared to discuss your previous leadership experiences and how you’ve motivated and guided teams in the past. Use specific examples to illustrate your ability to manage shifts and resolve conflicts.
✨Understand Customer Service Excellence
Since customer satisfaction is at the heart of One Stop's operations, demonstrate your understanding of what great customer service looks like. Share examples of how you've gone above and beyond to ensure customers leave with a smile, and be ready to discuss how you would handle difficult customer situations.
✨Familiarise Yourself with Store Operations
Research One Stop’s store operations and be ready to discuss how you would ensure the store runs smoothly. This includes everything from stock replenishment to maintaining cleanliness. Showing that you understand the day-to-day challenges will impress your interviewers.
✨Emphasise Teamwork and Communication
Highlight your ability to work as part of a team and communicate effectively with colleagues. Discuss how you would keep your team informed and motivated, especially during busy periods. Being a good communicator is key to ensuring everyone is on the same page and working towards common goals.
