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One Stop - Shift Leader
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One Stop - Shift Leader

One Stop - Shift Leader

Doncaster Full-Time No home office possible
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At a Glance

  • Tasks: Lead a dynamic team in a fast-paced retail environment, ensuring excellent customer service.
  • Company: Join One Stop, a vibrant subsidiary of Tesco with over 1,000 stores across Great Britain.
  • Benefits: Enjoy discounts at One Stop and Tesco, flexible working options, and a supportive work culture.
  • Why this job: Be part of a community-focused team that values customers and colleagues alike, making a real impact.
  • Qualifications: No specific experience required; just a passion for customer service and teamwork.
  • Other info: Must pass a background check if working with Post Office services.

One Stop • 18 Everingham road Cantley • Apply by 24-May-2025 What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback

You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

  • Coordinate the team to deliver the easiest shopping trip in the community
  • Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
  • Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
  • Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
  • Making sure the store is always clean, tidy, and well presented.
  • Prioritise the replenishment of products that matter to our customers.
  • Making sure point of sale and shelf edge labels reflect what good looks like.
  • Taking immediate action for any overcharges and preventing any reoccurrence.
  • Proactively manage queues in store to deliver a great shopping trip for our customers.
  • Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
  • Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
  • Following company health and safety routines and ensuring colleagues do the same.
  • Delivering communication to the team, ensuring they are kept well informed.
  • Looking at ways to simplify our operations and share these ideas with my Store Manager.
  • Always putting the customer first and consider them in everything I do.
  • Readily available to resolve customer queries, leaving them with a smile on their face.
  • Adjusting the service, I give to each customer to meet their needs.
  • Recognising and celebrating colleagues giving great service.
  • Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
  • Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
  • Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
  • Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
  • Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
  • Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
  • Balancing your time across service and replenishment areas of the store.
  • Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
  • Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
  • If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’

    • As a Shift Leader I always champion One Stop’s Core Purpose and Values

    Core Purpose

    Serving our customers, communities and planet a little better every day.

    Values

    • Our customers are at the heart of everything we do

    • We treat each other how they like to be treated

    • We work together as one team

    • We make thing’s easier

    About us

    One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

    The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.

    In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

    One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).

    With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

    Please Note

    One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please

    At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

  • 10% Discount in One Stop
  • 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends) *
  • 20% Discount on F&F Clothing in Tesco Stores *
  • 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
  • 20% off car, pet and home insurance at Tesco Bank *
  • Discounted eye care through Vision Express *
  • A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
  • Discounted Simply Health cash plan
  • Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
  • Save as you earn scheme annual invitation *
  • WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
  • Annual leave entitlement increases with length of service
  • Retirement Savings Plan
  • Life Assurance
  • Car Allowance (if applicable to job role)
  • Private Medical insurance (if applicable to job role)
  • Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.
  • * T&C\’s Apply

    • One Stop - Shift Leader employer: One Stop

    At One Stop, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises teamwork and customer satisfaction. As a Shift Leader, you'll benefit from flexible working arrangements, comprehensive training, and numerous employee discounts, all while contributing to a community-focused environment that values inclusivity and personal growth. Join us in making every shopping trip easier for our customers while enjoying a supportive atmosphere that celebrates your contributions.
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    Contact Detail:

    One Stop Recruiting Team

    View One Stop Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land One Stop - Shift Leader

    ✨Tip Number 1

    Familiarise yourself with One Stop's core values and purpose. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially the emphasis on customer service and teamwork.

    ✨Tip Number 2

    Gain experience in retail management or team leadership roles, even if it's informal. Highlight any instances where you've successfully coordinated a team or improved customer service, as these are key aspects of the Shift Leader role.

    ✨Tip Number 3

    Network with current or former employees of One Stop. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the Shift Leader position.

    ✨Tip Number 4

    Prepare to discuss specific examples of how you've handled operational challenges in a fast-paced environment. Being able to articulate your problem-solving skills will set you apart as a candidate who can thrive in the dynamic setting of One Stop.

    We think you need these skills to ace One Stop - Shift Leader

    Leadership Skills
    Team Coordination
    Customer Service Excellence
    Operational Management
    Health and Safety Compliance
    Communication Skills
    Problem-Solving Skills
    Time Management
    Conflict Resolution
    Inventory Management
    Coaching and Mentoring
    Adaptability
    Attention to Detail
    Sales and Replenishment Knowledge
    Ability to Work Under Pressure

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure to thoroughly read the job description for the Shift Leader position at One Stop. Understand the key responsibilities and skills required, such as team coordination, customer service, and operational management.

    Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the responsibilities of a Shift Leader. Emphasise any previous roles in retail or leadership positions, showcasing your ability to manage teams and improve customer service.

    Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for customer service and teamwork. Mention specific examples from your past experiences that demonstrate your capability to lead a team and enhance store operations.

    Highlight Your Values: In your application, make sure to express how your personal values align with One Stop's core purpose and values. Show that you understand the importance of putting customers first and working collaboratively as part of a team.

    How to prepare for a job interview at One Stop

    ✨Understand the Role

    Before the interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key tasks such as coordinating the team, managing store operations, and ensuring customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the position.

    ✨Showcase Leadership Skills

    As a Shift Leader, you'll be expected to guide and support your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment.

    ✨Customer-Centric Mindset

    One Stop places a strong emphasis on customer service. Be ready to discuss how you would enhance the shopping experience for customers. Think of specific strategies you could implement to improve service and ensure customer satisfaction, as this will show that you align with their core values.

    ✨Prepare Questions

    At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the store's operations, team dynamics, or future initiatives. This shows your genuine interest in the role and helps you assess if it's the right fit for you.

    One Stop - Shift Leader
    One Stop
    Location: Doncaster
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