Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team in a busy retail environment, ensuring excellent customer service and store presentation.
- Company: Join One Stop, a vibrant part of Tesco with over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and various retailers, plus flexible working options.
- Other info: Act as a Keyholder and manage daily operations if the store has a Post Office Local.
- Why this job: Be part of a community-focused team that values customer service and teamwork.
- Qualifications: Must be a school leaver; experience in retail is a plus but not essential.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback
You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.
With your guidance, your store will always remain a safe place to work and shop.
- Coordinate the team to deliver the easiest shopping trip in the community
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Supporting the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Making sure point of sale and shelf edge labels reflect what good looks like.
- Taking immediate action for any overcharges and preventing any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team, ensuring they are kept well informed.
- Looking at ways to simplify our operations and share these ideas with my Store Manager.
- Always putting the customer first and consider them in everything I do.
- Readily available to resolve customer queries, leaving them with a smile on their face.
- Adjusting the service, I give to each customer to meet their needs.
- Recognising and celebrating colleagues giving great service.
- Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
- Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
- Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
- Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
- Balancing your time across service and replenishment areas of the store.
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
- Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
#J-18808-Ljbffr
One Stop - Shift Leader employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader
✨Tip Number 1
Familiarise yourself with One Stop's core values and purpose. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially the focus on customer service and teamwork.
✨Tip Number 2
Gain some experience in retail or leadership roles, even if it's informal. Highlight any relevant experiences where you've coordinated teams or improved customer service, as this will show your capability to handle the responsibilities of a Shift Leader.
✨Tip Number 3
Network with current or former employees of One Stop. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying or interviewing for the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled customer queries or team challenges in the past. Being able to articulate these experiences will demonstrate your problem-solving skills and readiness for the Shift Leader position.
We think you need these skills to ace One Stop - Shift Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Shift Leader at One Stop. Tailor your application to highlight relevant experiences that demonstrate your ability to meet these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous retail experience, leadership skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have improved customer service or team performance in past roles, aligning with One Stop's core values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Understand the Role
Make sure you have a clear understanding of what a Shift Leader does at One Stop. Familiarise yourself with the responsibilities listed in the job description, such as coordinating the team and ensuring customer satisfaction. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Leadership Skills
As a Shift Leader, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive work environment.
✨Customer-Centric Mindset
Since the customer is at the heart of One Stop's operations, be ready to discuss how you prioritise customer service. Think of specific instances where you've gone above and beyond to meet customer needs or resolve issues, and be prepared to share these during the interview.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the store's culture, team dynamics, or upcoming initiatives. This shows your genuine interest in the position and helps you assess if it's the right fit for you.