One Stop - Post Office Officer in Charge

About the role

• My AM gives me feedback on retail standards.
• I score green on my One Stop audits. If I score less, there is a plan to address the issues.
• I score green in my Post Office Ltd Mystery shopper visits.
• Correct products advertised for the correct period.
• I serve the customers as promptly as possible and customer feedback is positive.
• Post Office Ltd branch standard targets are met.
• I inform the customer of service options available for each transaction.
• I support the Retail team/manager when I get the opportunity.
• I look to grow the business by keeping up to date with product changes.
• I quickly develop my understanding of new products to promote sales.
• I promote add-on sales wherever I can by asking the right questions to my customers.
• I carefully monitor my cash to ensure availability.
• I ensure I have all products available in my PO.
• I ensure I have information leaflets available for my customers.
• I complete all tasks as shown on my routines pad, paying particular attention to those attracting financial penalty.
• I keep my AM informed of any potential losses and transaction corrections.
• I report anything which could be a hazard.
• I make sure all my Post Office audit next steps are actioned to improve the scores.
• I ensure the PO business is transacted in line with POL rules and regulations.
• I attend training courses wherever possible.
• I achieve an 87% response rate and the responses are Green/Blue.
• I have an action plan in place to improve on Red/Ambers responses.
• Absence is no more than 3% and return to work interviews are completed.
• I recruit the right people using my PO knowledge and experience, filling vacancies within 4 weeks or less.
• People issues are dealt with using the correct process and within the required timescales.
• My AOM gives me positive feedback on how I manage my people.
• My people are paid correctly and on time.
• How am I doing discussions take place within correct timescales.
• I have a robust succession plan in place for my office and develop talent within my team.
• Underperformance is dealt with in a professional and timely manner in one-to-ones using honesty.
• I drive my own development and performance reviews.
• I read and understand all communication received and share content and best practice with my team.
• I discuss office performance with my team.
• I recognise and share success.
• My team know how the office is performing, the targets they have been set and how to improve or contribute to the targets.
• Performance is to budget or better across all controllable lines.
• I ensure all of my team have completed their Regulatory Compliance Training.
• Cash declarations are completed at the correct time and are 100% accurate.
• I follow up all failed regulatory compliance issues with staff that are accountable.
• We always try our best for customers.
• We work together as One team.
• We treat each other how we like to be treated ourselves.
• 100% of staff in my Post Office know what the values are.
• Staff on my Post Office say they live the Values; I share examples of how I have lived the values with my Manager.
• My AOM gives me feedback on how I live the values.
• I am BRAGd green on my performance review against Values.
• I manage & conduct work activities in such a way as to ensure the safety, health & welfare at work of all colleagues & customers.

What is in it for you

• 10% Discount in One Stop & Tesco stores.
• Discounted Tesco pharmacy services.
• Discounted shopping website.
• A great holiday package.
• A commitment to your career development.
• Community involvement and charity work.
• Pension Scheme.
• One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.
• One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date.
• Flexible Working: We welcome chats about flexible working.

You will be responsible for

• Greeting and welcoming our customers warmly, chatting to them to find out their shopping needs, selling the right products to them and making their shopping experience a great one.
• Having brilliant customer service and being a team player, ensuring that your store is always looking great, with the right products on the shelves and fantastic services on offer.

You will need

• To greet each customer with a warm and friendly welcome.
• To listen to and talk with customers to find out what their needs are.
• To do your best to make sure the customer finds everything they want.
• To be passionate and knowledgeable about our products and services.
• To always be in store, on time, smartly dressed and ready to serve.
• To make sure Post Office processes and procedures are followed.
• To help achieve key targets and manage operational routines.
• To always think 25 when serving age-restricted products.
• To work as part of a team to complete store duties.

About us

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, owned by Tesco PLC but operated as a separate business. One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week, One Stop aims to meet the needs of all its local customers.

Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.