At a Glance
- Tasks: Support franchise stores in launching successfully and ensure compliance with retail standards.
- Company: Join One Stop, a leading brand in the retail industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and career advancement.
- Why this job: Be a key player in transforming new stores and making a real impact.
- Qualifications: Experience in training, compliance, and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
One Stop are recruiting for a
Franchise Launch Support Manager to support the successful transition and launch of franchise stores, ensuring they open on time, operate legally, and meet required retail standards.
The role is key to delivering training, driving compliance, and working cross-functionally to minimise risk, protect the brand, and enable strong store performance.
- Support stores through the Epos go Live training program
- Support stores through the Off-Site training program
- Complete Closure visits in stores going through the transition process
- Support & manage the Store Launch process collectively with property Store Launch manager
- Ensure that the store is trading legally throughout the process
- I take accountability for the new store I am involved in and ensure that they open on time and with highest retail standards
- Ensure that the Franchisee has been `signed off` on EPOS training program
- Ensure that the store has access to all training guides & information
- Ensure all signed training documents are returned to the office
- Ensure that Franchise store complies with the One Stop WOWs as per the Operating manual guidelines
- I support my stores through the transition process and review their training progress at each visit
- Work cross functionally with all Franchise functions to ensure a smooth transition
- Give honest feedback to my line manager about my stores & celebrate success
- I feedback to the SLSM & BDM about any legal issues or concerns that need to be addressed with the Franchisee
- I am seen as a role model and `go to` person for Franchisee`s throughout the process for them
- I share best practise and knowledge with my colleagues
- I am always professional and an ambassador for the business
- I attend quarterly team meetings and attend training courses relevant to my job role
- I have a flexible approach to my working pattern and work closely with the SLSM and my team to do this
- I manage & conduct work activities in such a way as to ensure the safety, health & welfare at work of all colleagues & customers
- Technical Skills
- Pc Literate
- Epos Super User
- Specialist in Stock Management
- Team building
- Effective training & coaching skills
- H & S Aware
- Decision making
- #J-18808-Ljbffr
One Stop - Franchise Launch Support Manager employer: One Stop
One Stop is an excellent employer that prioritises a supportive and dynamic work culture, making it an ideal place for those looking to thrive in a fast-paced retail environment. With opportunities for employee growth and development, you will be part of a team that values your contributions while enjoying the benefits of working in the vibrant community of Bognor Regis. Join us to make a meaningful impact on customer experiences and enjoy a rewarding career with us.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Franchise Launch Support Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like One Stop, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like One Stop!
We think you need these skills to ace One Stop - Franchise Launch Support Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at One Stop, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at One Stop and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show One Stop that you’re ready to jump in and contribute right away!
How to prepare for a job interview at One Stop
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
