At a Glance
- Tasks: Support franchise teams by solving problems and answering queries via phone and email.
- Company: Join One Stop, a dynamic company focused on helping others and improving operations.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Other info: Opportunities to build relationships and grow within the company.
- Why this job: Make a real difference by helping stores run smoothly and enhancing customer experiences.
- Qualifications: Strong communication skills and a good standard of secondary education required.
The predicted salary is between 25000 - 30000 £ per year.
One Stop is looking for someone who enjoys helping others and solving problems. In this role, you will support our franchise store teams by answering questions, resolving issues, and helping day-to-day operations run smoothly. Queries will come through phone and email.
This role involves speaking with franchise colleagues to understand their queries and using clear processes and knowledge bases to find solutions. There are opportunities to build relationships across the business, working with different teams and using systems to investigate and resolve issues. You will also play a part in improving how things work for our stores and customers.
Providing support, coaching, and guidance to Franchise stores via a telephone helpline, email, and Slack, covering:
- Store ordering
- Ranging/scanning issues
- Stock and delivery procedures
- Till operations and functionality
- Store back-office operations
- Basic IT queries
- Supplier issues
Supporting Business Development Managers as required. Logging all queries accurately via the Zen Desk call logging system. Responding to wider business queries relating to stores and operations. Delivering expert guidance on store procedures, including cash handling, stock, delivery processes, and back-office functions. Access and operate stores’ EPOS systems remotely to troubleshoot and support. Ensure all enquiries are handled professionally, courteously, and in a timely manner. Escalate unresolved issues to appropriate colleagues to ensure quick resolution. Work with the helpdesk team to identify and flag recurring issues. Gather and analyse data to support decision-making for self, team, and management. Visit stores to build knowledge and strengthen relationships. Stay up to date with all retail communications. Make informed, customer-focused decisions. Collaborate cross-functionally to achieve the best outcomes. Take ownership and accountability for decisions and actions. Demonstrate company values in all communications.
Experience relevant for this job:
- Strong communication skills
- Analytical thinking and decision-making ability
- Confident IT user (PC literate)
- Experience using remote access software
Qualifications:
- Good standard of secondary education
- Numerate and literate
One Stop - Franchise Helpdesk Advisor employer: One Stop
One Stop is an excellent employer that fosters a supportive and collaborative work environment, perfect for those who thrive on helping others and solving problems. With opportunities for personal growth and the chance to build meaningful relationships across various teams, employees can expect a rewarding experience in a dynamic retail setting. The company values clear communication and teamwork, ensuring that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Franchise Helpdesk Advisor
✨Tip Number 1
Get to know the company! Research One Stop and understand their values, mission, and how they operate. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be helping franchise teams over the phone and via email, make sure you can explain things clearly and concisely. Role-play with a friend or family member to get comfortable with potential queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during interviews to demonstrate your analytical thinking and decision-making abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the One Stop family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace One Stop - Franchise Helpdesk Advisor
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, make sure to highlight any experiences where you've successfully solved problems or helped others. We love candidates who can demonstrate their analytical thinking and decision-making abilities!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will show us that you can communicate effectively, which is key for the role.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our One Stop family and how you can contribute to our franchise teams.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining us at One Stop!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Franchise Helpdesk Advisor. Familiarise yourself with common queries and issues that franchise store teams face, such as stock procedures and till operations. This will help you demonstrate your problem-solving skills and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with franchise colleagues, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully resolved issues in the past, whether through phone or email. This will highlight your ability to communicate effectively under pressure.
✨Demonstrate Your Analytical Thinking
Be prepared to discuss how you approach problem-solving. Think of specific instances where you've had to analyse data or troubleshoot an issue. Showing that you can gather information, identify patterns, and make informed decisions will impress the interviewers and align with the analytical thinking they’re looking for.
✨Emphasise Team Collaboration
This role requires working closely with various teams, so be ready to talk about your experience collaborating cross-functionally. Share examples of how you've built relationships in previous roles and how you’ve contributed to team success. This will demonstrate that you understand the importance of teamwork in achieving the best outcomes.
