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- Tasks: Deliver amazing customer service, stock shelves, and manage store operations.
- Company: Join One Stop, a vibrant part of Tesco with a community focus.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be the heart of the store, making every customer's experience memorable.
- Qualifications: Passion for customer service and ability to work in a team.
- Other info: Engage in fun community events and enjoy a dynamic work environment.
The predicted salary is between 1200 - 1600 £ per month.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant with Post Office Duties employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant with Post Office Duties
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will help you feel more confident during the real deal.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your true self shine through. They want to see how you’ll fit into the team, so don’t be afraid to share your passion for customer service and any relevant experiences you have.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the One Stop family!
We think you need these skills to ace One Stop - Customer Service Assistant with Post Office Duties
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone the extra mile to provide great service in previous roles. We love candidates who genuinely care about making a difference!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your unique approach to problem-solving or your ability to connect with others, show us what makes you special.
Highlight Relevant Experience: Make sure to mention any experience you have in retail or customer service. If you've worked in a fast-paced environment before, tell us about it! We’re looking for candidates who can hit the ground running and adapt quickly.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Assistant at One Stop. Familiarise yourself with the tasks like processing payments, stocking shelves, and maintaining store appearance. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this position, prepare examples from your past experiences where you provided excellent service. Think about times when you went above and beyond for a customer or handled a difficult situation effectively. This will show that you can deliver the great natural service they’re looking for.
✨Emphasise Teamwork and Safety
One Stop values a safe working environment and teamwork. Be ready to discuss how you’ve worked collaboratively in previous roles and how you prioritise safety. Mention any relevant training you've had and how you apply it to keep yourself and others safe while working.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
