At a Glance
- Tasks: Join us as a Customer Service Assistant, serving customers and keeping the store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options.
- Other info: Participate in community events and enjoy a supportive work environment.
- Why this job: Be part of a dynamic team, enhance your skills, and make a positive impact in your community.
- Qualifications: Must be above school leaver's age; no prior experience required.
The predicted salary is between 20000 - 28000 £ per year.
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same.
You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop.
You will be Responsible For
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age‑restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make things easier
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here.
One Stop - Customer Service Assistant in Seaton employer: One Stop
One Stop is an excellent employer that prioritises a supportive and inclusive work culture, offering flexible working arrangements to accommodate diverse life situations. As part of the Tesco family, employees benefit from generous discounts across various services, alongside opportunities for personal growth and development within a dynamic retail environment in Seaton. Join us to be part of a team that values customer service and community engagement, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Seaton
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. When you understand what they stand for, you can tailor your approach during interviews to demonstrate how you embody those values.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing specific examples from previous roles. Highlight any experiences where you successfully managed multiple tasks or dealt with challenging customer situations.
✨Tip Number 3
Engage with the local community and be aware of any events or initiatives that One Stop is involved in. Mentioning these during your conversation can show your enthusiasm for the role and your commitment to the community.
✨Tip Number 4
Prepare to discuss safety procedures and your understanding of their importance in a retail setting. Being knowledgeable about safety protocols will demonstrate your readiness to contribute to a safe working environment.
We think you need these skills to ace One Stop - Customer Service Assistant in Seaton
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your previous customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided exceptional customer service in the past and how you embody the values of One Stop.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
As a Customer Service Assistant, your enthusiasm for helping customers is key. Be prepared to share examples of how you've gone above and beyond to assist customers in previous roles or experiences.
✨Demonstrate Flexibility and Teamwork
One Stop values teamwork and flexibility. Highlight instances where you've successfully worked as part of a team or adapted to changing situations, especially in a fast-paced environment.
✨Understand the Company Values
Familiarise yourself with One Stop's core values. During the interview, express how your personal values align with theirs, particularly around customer focus and community involvement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios from your past experiences where you effectively resolved issues or improved service.
