At a Glance
- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, a Tesco subsidiary, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options and health support services.
- Other info: Opportunities for flexible working arrangements and participation in community events.
- Why this job: Be part of a vibrant team, make a difference in your community, and gain valuable retail experience.
- Qualifications: Must be school leaver age; no prior experience required, just a passion for customer service.
The predicted salary is between 20000 - 28000 € per year.
Overview
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Bognor Regis employer: One Stop
One Stop is an excellent employer that prioritises its employees' well-being and growth, offering a supportive work culture in the vibrant community of Bognor Regis. With flexible working options, generous discounts at Tesco and One Stop, and a commitment to inclusivity, employees can thrive both personally and professionally while contributing to a customer-centric environment. Join us to be part of a team that values respect, collaboration, and making a positive impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Bognor Regis
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. During your interactions, whether in interviews or networking, demonstrate how you align with their commitment to excellent customer service and teamwork.
✨Tip Number 2
Showcase your ability to handle a fast-paced environment by sharing relevant experiences. Think of examples where you've successfully managed multiple tasks or dealt with challenging situations while maintaining a positive attitude.
✨Tip Number 3
Engage with the local community and understand the specific needs of customers in Bognor Regis. This knowledge can help you stand out as a candidate who is genuinely interested in enhancing the shopping experience for local customers.
✨Tip Number 4
Prepare to discuss how you would encourage customer feedback and implement improvements based on that feedback. This shows your proactive approach to customer service and your willingness to contribute to the store's success.
We think you need these skills to ace One Stop - Customer Service Assistant in Bognor Regis
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or retail. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in the past.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of One Stop that appeal to you, such as their commitment to customer service and community involvement. Make sure to explain why you would be a great fit for the team.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understanding their commitment to customer service and community involvement will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to interact positively with customers is crucial. Prepare examples from your past experiences where you provided excellent service or resolved customer issues effectively.
✨Demonstrate Flexibility
One Stop values flexibility in its employees. Be ready to discuss your availability and willingness to work various shifts, as well as how you can adapt to different roles within the store.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role to show your genuine interest.
