Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options.
- Why this job: Be part of a team that values customers and community, with opportunities for growth.
- Qualifications: Must be school leaver age; no prior experience required, just a passion for service.
- Other info: Potential to run shifts and participate in community events.
One Stop • Hull • Apply by 04-Jun-2025 About the role What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing’s easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. During your interactions, whether in interviews or networking, demonstrate how you align with their commitment to putting customers at the heart of everything they do.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing specific examples from previous roles. Highlight experiences where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Engage with current employees or connect with them on platforms like LinkedIn. Ask about their experiences and any tips they might have for succeeding in the role, which can give you valuable insights to mention during your application process.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer service scenarios. Think about common challenges in retail and how you would approach them, as this will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of One Stop's values. Mention specific examples from your past experiences that demonstrate your ability to provide excellent service and work in a team.
Highlight Relevant Experience: In your CV, focus on previous roles that involved customer interaction, teamwork, and problem-solving. Use bullet points to clearly outline your achievements and responsibilities in those roles.
Show Enthusiasm for the Company: Express your enthusiasm for working at One Stop and being part of the Tesco family. Mention any knowledge you have about their community involvement or commitment to customer service, which shows you are genuinely interested in the role.
How to prepare for a job interview at One Stop
✨Know the Company Values
Before your interview, make sure you understand One Stop's core values. They prioritise customer service and teamwork, so be ready to discuss how you embody these values in your previous roles.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will show your passion for the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, such as dealing with a difficult customer or managing multiple tasks at once. Practising these scenarios can help you respond confidently during the interview.
✨Show Flexibility and Team Spirit
Since the role involves working across various areas of the store, highlight your adaptability and willingness to collaborate with others. Share experiences where you successfully worked as part of a team or adapted to changing circumstances.
