At a Glance
- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop is a thriving retail chain, part of Tesco, with over 1,000 stores across the UK.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options.
- Other info: Flexible working arrangements available; perfect for students balancing studies and work.
- Why this job: Be part of a team that values customers and community, while gaining valuable retail experience.
- Qualifications: Must be of school leaver's age; no prior experience required.
The predicted salary is between 20000 - 30000 € per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Sonning Common employer: One Stop
At One Stop in Sonning Common, we pride ourselves on being an excellent employer that values our team members and fosters a supportive work culture. With flexible working arrangements, generous discounts, and opportunities for personal growth, we ensure that our Customer Service Assistants thrive in a dynamic retail environment while making a positive impact in their community. Join us to be part of a team that puts customers at the heart of everything we do, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Sonning Common
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you successfully managed multiple tasks at once, as this is crucial for a Customer Service Assistant role.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. Being able to articulate your approach to improving customer service will highlight your proactive attitude and problem-solving skills.
✨Tip Number 4
Research the local community and any recent events or initiatives that One Stop has been involved in. This knowledge can help you connect with the interviewers and show your enthusiasm for contributing to the store's community engagement efforts.
We think you need these skills to ace One Stop - Customer Service Assistant in Sonning Common
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personal Statement:Write a personal statement that reflects your passion for customer service. Use specific examples from your past experiences to demonstrate how you embody the values of One Stop, such as teamwork and making customers feel welcome.
Highlight Relevant Skills:Make sure to emphasise skills that are crucial for this role, such as communication, problem-solving, and the ability to work in a fast-paced environment. Mention any previous retail or customer service experience that showcases these abilities.
Proofread Your Application:Before submitting your application, thoroughly proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Teamwork Skills
Since One Stop values teamwork, be prepared to discuss how you work well with others. Highlight experiences where you collaborated with colleagues to achieve a common goal or improve store operations.
✨Understand the Company Values
Familiarise yourself with One Stop's core values and be ready to explain how you embody them. This shows that you align with their mission of putting customers at the heart of everything they do.
✨Prepare for Situational Questions
Anticipate questions about how you would handle specific scenarios, such as dealing with difficult customers or managing stock levels. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
