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For Companies At a Glance
- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, a Tesco subsidiary, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options.
- Why this job: Be part of a vibrant team, make a difference in your community, and gain valuable experience.
- Qualifications: Must be above school leaver age; no prior experience required.
- Other info: Potential for flexible working arrangements and participation in community events.
One Stop • LE27PT • Apply by 08-May-2025 About the role What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing’s easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding how they prioritise customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Think of examples where you've successfully managed multiple tasks or handled challenging situations while maintaining excellent service.
✨Tip Number 3
Demonstrate your commitment to teamwork by discussing past experiences where collaboration led to positive outcomes. One Stop values working together, so highlighting your team spirit can set you apart.
✨Tip Number 4
Be prepared to discuss how you would encourage customer feedback and improve service. Think of creative ways to engage customers and enhance their shopping experience, as this is a key aspect of the role.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of One Stop's values. Mention specific examples from your past experiences that demonstrate your ability to provide excellent service and work in a team.
Highlight Relevant Experience: In your CV, focus on previous roles that involved customer interaction, teamwork, and problem-solving. Use bullet points to clearly outline your achievements and responsibilities in those positions.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Know the Company Values
Familiarise yourself with One Stop's core values, such as putting customers at the heart of everything and treating others how they like to be treated. Demonstrating an understanding of these values during your interview will show that you align with the company's culture.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult customers or provide excellent service. This will highlight your problem-solving skills and commitment to customer satisfaction.
✨Show Enthusiasm for Teamwork
Since the role involves working closely with colleagues, express your enthusiasm for teamwork. Share examples from past experiences where you successfully collaborated with others to achieve a common goal, which will demonstrate your ability to work well in a team environment.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the store's community involvement or how they measure customer satisfaction. This shows your genuine interest in the role and the company, making a positive impression on the interviewer.
