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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, part of Tesco, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options and health support.
- Why this job: Be part of a vibrant team, make a difference in your community, and gain valuable retail experience.
- Qualifications: Must have passed the school leaver's age; no prior experience required.
- Other info: We value inclusivity and offer various support services for our employees.
The predicted salary is between 20000 - 28000 £ per year.
One Stop • Warrington • Apply by 04-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store, providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
- Knowing your customers and serving them with passion and pride, providing great natural service.
- Encouraging customers to give feedback via the ‘have your say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Applying your training to ensure safe working practices.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding your store’s performance and your role in delivering profit.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out at the start and end of shifts for accurate pay.
- Following security procedures and wearing safety equipment to keep everyone safe.
- Following the think 25 policy when serving age-restricted products.
- Responding promptly to assistance calls or interventions, explaining your actions to customers.
- Maintaining a clean, tidy, and organized store environment.
- Potentially running the shift in the absence of the Shift Leader and Store Manager.
- Following all training to ensure safety and compliance.
- If applicable, managing the day-to-day operations of the Post Office and passing necessary background checks.
Flexible Working
We welcome discussions about flexible working arrangements to support your needs, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
- Our customers are at the heart of everything we do
- We treat each other with respect
- We work together as one team
- We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, and more.
We are committed to inclusivity and accessibility, having achieved Disability Leader Level 3 accreditation. For support during the recruitment process, please click here.
Please Note
Applicants must have passed the school leaver’s age. For details, click here.
Benefits
- 10% discount in One Stop
- 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
- 20% discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile
- 20% off insurance at Tesco Bank
- Discounted eye care through Vision Express
- Discounts at Tesco Pharmacy, including health checks and flu jabs
- Discounted cash plans via Simply Health
- Exclusive savings with various retailers and services
- Save as you earn scheme
- WeCare support services including online GP, mental health support, and more
- Annual leave increases with service length
- Retirement Savings Plan
- Life Assurance
- Car Allowance (if applicable)
- Private Medical Insurance (if applicable)
- Flexible working options such as part-time, job shares, and shift patterns
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's from previous jobs or volunteer work, highlight situations where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. One Stop values customer input, so being able to articulate your approach to resolving issues will demonstrate your commitment to improving service.
✨Tip Number 4
Research common retail scenarios and think about how you would respond. Being ready with examples of how you've dealt with challenges in a retail setting can set you apart and show that you're proactive and prepared.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers, resolved issues, or contributed to a positive shopping experience.
Showcase Teamwork and Flexibility: Mention any experiences that demonstrate your ability to work as part of a team and adapt to changing situations. One Stop values collaboration and flexibility, so make sure to reflect this in your application.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at One Stop
✨Know the Company Values
Before your interview, make sure you understand One Stop's core values. They prioritise customer service, respect, teamwork, and making things easier for everyone. Demonstrating how you align with these values can set you apart from other candidates.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. This will highlight your passion for service and your problem-solving skills.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations in a retail environment. Practice responses to scenarios like dealing with difficult customers or managing stock levels during busy periods. This will show your readiness for the fast-paced nature of the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. Inquire about team dynamics, training opportunities, or community events the store participates in. This demonstrates your interest in the role and the company culture.
