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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy discounts, flexible working, and perks like private medical insurance and life assurance.
- Why this job: Be part of a team that values customers and community, making a real impact every day.
- Qualifications: No specific experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible working arrangements available to fit your lifestyle and commitments.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. When you understand what they stand for, you can tailor your approach during interviews to show how you embody those values in your customer service experience.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your passion for service.
✨Tip Number 3
Research common customer service scenarios that may arise in a retail environment. Being able to discuss how you would handle these situations can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for teamwork and community involvement. One Stop values collaboration and participation in local events, so be ready to share any relevant experiences that highlight your ability to work well with others.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of One Stop's values. Mention specific examples from your past experiences that demonstrate your ability to provide excellent service and work in a team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in retail or customer service. Include specific achievements or tasks that showcase your ability to handle various store activities, such as processing payments or maintaining store appearance.
Showcase Your Flexibility: Mention your willingness to work flexible hours and adapt to different roles within the store. This is important for a fast-paced environment like One Stop, where needs can change quickly.
How to prepare for a job interview at One Stop
✨Know the Company Values
Before your interview, make sure you understand One Stop's core values. They prioritise customer service, teamwork, and inclusivity. Be ready to discuss how you embody these values in your previous experiences.
✨Demonstrate Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've handled customer queries or complaints in the past, showcasing your problem-solving skills and passion for helping others.
✨Show Flexibility and Adaptability
The role involves working across various store areas and adapting to different tasks. Highlight your flexibility in previous roles and be prepared to discuss how you can manage multiple responsibilities effectively.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in customer service. This demonstrates your enthusiasm and commitment.
