At a Glance
- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy flexible working, employee discounts, health services, and more perks.
- Other info: Flexible hours available; perfect for students balancing work and studies.
- Why this job: Be part of a dynamic team, improve customer experiences, and engage in community events.
- Qualifications: Must be of school leaver's age; no prior experience required.
The predicted salary is between 18000 - 24000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.'
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One Stop - Customer Service Assistant in Fareham employer: One Stop
One Stop is an excellent employer that prioritises a supportive and dynamic work culture, making it an ideal place for those looking to thrive in a fast-paced retail environment. With opportunities for employee growth and development, you will be part of a team that values your contributions while enjoying the benefits of working in the vibrant community of Bognor Regis. Join us to make a meaningful impact on customer experiences and enjoy a rewarding career with us.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Fareham
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's from previous jobs or volunteer work, highlight situations where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. One Stop values customer input, so being able to articulate how you would encourage feedback and respond positively will set you apart from other candidates.
✨Tip Number 4
Demonstrate your teamwork skills by providing examples of how you've collaborated with others in past roles. One Stop emphasises working as one team, so showing that you can contribute to a positive team dynamic will be beneficial.
We think you need these skills to ace One Stop - Customer Service Assistant in Fareham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter:In your cover letter, express your passion for customer service and how you embody the values of One Stop. Mention specific examples of how you've improved customer experiences in previous roles.
Proofread Your Application:Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Teamwork Skills
One Stop values teamwork, so be prepared to discuss how you work well with others. Highlight experiences where you collaborated with colleagues to achieve a common goal or improve store operations.
✨Understand the Company Values
Familiarise yourself with One Stop's core values before the interview. Be ready to explain how you embody these values in your work, particularly in relation to customer service and community involvement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle difficult customer situations or manage multiple tasks in a busy environment, and practice articulating your thought process.
