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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy flexible working, employee discounts, health services, and more perks.
- Why this job: Be part of a dynamic team, improve customer experiences, and engage in community events.
- Qualifications: Must be of school leaver's age; no prior experience required.
- Other info: Flexible hours available; perfect for students balancing work and studies.
The predicted salary is between 18000 - 24000 £ per year.
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One Stop – Customer Service Assistant, Portchester
Client:
One Stop
Location:
Portchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
e6e649f2c712
Job Views:
23
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
One Stop • Portchester • Apply by 13-May-2025
About the role
We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.
You will be responsible for:
- Serving customers with passion and pride, providing natural service.
- Encouraging customer feedback through surveys.
- Working across all store areas including online, tills, replenishment, vending, and stock routines.
- Practicing safety in all tasks.
- Participating in seasonal, community, and charity events.
- Understanding store performance and contributing to profit.
- Living our values and following policies.
- Clocking in and out accurately.
- Following security procedures and safety equipment protocols.
- Following the think 25 policy for age-restricted products.
- Responding to assistance calls and customer explanations.
- Maintaining a clean and organized store environment.
- Potentially managing shifts in the absence of supervisors.
- Completing all relevant training to ensure safety and legality.
- If applicable, managing Post Office operations and passing background checks.
Flexible Working
We support flexible working arrangements. Please discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
- Customers are at the heart of everything we do.
- We treat each other with respect.
- We work together as one team.
- We make things easier.
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including cash machines, Post Office, parcel services, bill payments, and more.
Additional notes
We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, savings schemes, health and wellness support, and flexible working options.
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's from previous jobs or volunteer work, highlight situations where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. One Stop values customer input, so being able to articulate how you would encourage feedback and respond positively will set you apart from other candidates.
✨Tip Number 4
Demonstrate your teamwork skills by providing examples of how you've collaborated with others in past roles. One Stop emphasises working as one team, so showing that you can contribute to a positive team dynamic will be beneficial.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you embody the values of One Stop. Mention specific examples of how you've improved customer experiences in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Teamwork Skills
One Stop values teamwork, so be prepared to discuss how you work well with others. Highlight experiences where you collaborated with colleagues to achieve a common goal or improve store operations.
✨Understand the Company Values
Familiarise yourself with One Stop's core values before the interview. Be ready to explain how you embody these values in your work, particularly in relation to customer service and community involvement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle difficult customer situations or manage multiple tasks in a busy environment, and practice articulating your thought process.
