At a Glance
- Tasks: Join our team as a Customer Service Assistant, providing top-notch service and keeping the store running smoothly.
- Company: One Stop, a part of Tesco, is dedicated to serving customers and communities with care.
- Benefits: Enjoy flexible working options and participate in community events while gaining valuable experience.
- Other info: Potential to manage shifts and work in a Post Office Local, subject to background checks.
- Why this job: Be part of a vibrant team where every day brings new challenges and opportunities to make a difference.
- Qualifications: No specific qualifications required; just bring your passion for customer service and a positive attitude.
Were looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the stores appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the have your say survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
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One Stop - Customer Service Assistant in Cardiff employer: One Stop
One Stop is an excellent employer that prioritises a supportive and dynamic work culture, making it an ideal place for those looking to thrive in a fast-paced retail environment. With opportunities for employee growth and development, you will be part of a team that values your contributions while enjoying the benefits of working in the vibrant community of Bognor Regis. Join us to make a meaningful impact on customer experiences and enjoy a rewarding career with us.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Cardiff
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Think of examples where you've successfully managed multiple tasks or provided excellent service under pressure.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. Being able to demonstrate your problem-solving skills and willingness to improve service will set you apart from other candidates.
✨Tip Number 4
Highlight any experience you have with teamwork and community involvement. One Stop values collaboration and inclusivity, so mentioning your participation in team projects or community events can strengthen your application.
We think you need these skills to ace One Stop - Customer Service Assistant in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and retail. Use specific examples that demonstrate your ability to provide excellent service, handle transactions, and maintain a clean store environment.
Craft a Strong Cover Letter:Write a cover letter that reflects your passion for customer service. Mention how you align with One Stop's values, such as treating customers with respect and working as part of a team. Be sure to express your enthusiasm for the role.
Showcase Your Flexibility:Since the role may require flexible working hours, mention any previous experience you have with shift work or adapting to changing schedules. This will show that you are ready to meet the demands of a fast-paced retail environment.
Highlight Community Involvement:If you have participated in community or charity events, include this in your application. One Stop values community engagement, so demonstrating your involvement can set you apart from other candidates.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've provided excellent service in the past, as this role is all about making customers feel valued and welcome.
✨Demonstrate Flexibility and Adaptability
Since the retail environment can be fast-paced and unpredictable, highlight your ability to adapt to changing situations. Discuss any experiences where you successfully managed multiple tasks or handled unexpected challenges.
✨Understand the Company Values
Familiarise yourself with One Stop's core values and be prepared to discuss how you embody these principles. Showing that you align with their commitment to customer focus, teamwork, and respect will make a positive impression.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific scenarios, such as dealing with difficult customers or ensuring store safety. Practising your responses will help you feel more confident and articulate during the interview.
