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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop is a thriving convenience store chain, part of Tesco, with over 1,000 locations.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working arrangements.
- Why this job: Be part of a team that values customers and community, while gaining valuable retail experience.
- Qualifications: Must be of school leaver's age; no prior experience required.
- Other info: Opportunities for seasonal events and shift management in a supportive environment.
The predicted salary is between 20000 - 30000 £ per year.
One Stop
- Wolverhampton
- Apply by 19-May-2025
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age‑restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make thing’s easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues. The majority of our stores are open seven days a week from 7 am to 10 pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats, and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need. In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top‑up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast. One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from three distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire). With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please.
Benefits
- 10% Discount in One Stop
- 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
- 20% Discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
- 20% off car, pet and home insurance at Tesco Bank
- Discounted eye care through Vision Express
- A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
- Discounted Simply Health cash plan
- Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
- Save as you earn scheme annual invitation
- WeCare support service, offering a 24 / 7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
- Annual leave entitlement increases with length of service
- Retirement Savings Plan
- Life Assurance
- Car Allowance (if applicable to job role)
- Private Medical insurance (if applicable to job role)
- Flexible working, we have many forms of flexible working like part‑time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. During your interactions, whether in interviews or networking, demonstrate how you align with their commitment to putting customers at the heart of everything they do.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Highlight any previous roles where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Engage with current employees on social media platforms like LinkedIn. Ask them about their experiences and any tips they might have for succeeding in the role, which can give you valuable insights to mention during your application process.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer service scenarios. Think of examples that demonstrate your problem-solving skills and ability to provide feedback, as these are crucial for the role.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you embody the values of One Stop. Mention specific examples of how you've improved customer experiences in previous roles.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
As a Customer Service Assistant, your enthusiasm for helping customers is key. Be prepared to share examples of how you've gone above and beyond in previous roles to provide excellent service.
✨Demonstrate Teamwork Skills
One Stop values teamwork highly. Think of instances where you've successfully collaborated with others to achieve a common goal, and be ready to discuss these during your interview.
✨Understand the Company Values
Familiarise yourself with One Stop's core values, such as putting customers at the heart of everything. Be ready to explain how you embody these values in your work ethic and interactions.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, like dealing with difficult customers or managing stock. Practise your responses to demonstrate your problem-solving skills and adaptability.
