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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, a Tesco subsidiary, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts, flexible working, health services, and more perks.
- Why this job: Be part of a dynamic team, enhance customer experiences, and contribute to community events.
- Qualifications: Must be school leaver age; no prior experience required.
- Other info: Flexible working arrangements available to fit your lifestyle.
The predicted salary is between 24000 - 36000 £ per year.
One Stop • Cheltenham • Apply by 31-May-2025 About the role What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing’s easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond for a customer. This will demonstrate your passion for providing excellent service, which is crucial for this role.
✨Tip Number 3
Research common retail scenarios and how to handle them effectively. Being able to discuss how you would manage difficult situations or customer complaints can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of One Stop if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully assisted customers in previous roles, showcasing your ability to provide excellent service.
Showcase Teamwork and Flexibility: Mention any experience you have working in a team environment and your ability to adapt to different situations. One Stop values teamwork and flexibility, so demonstrate how you embody these qualities.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles. This will demonstrate that you understand the importance of customer satisfaction at One Stop.
✨Familiarise Yourself with the Company Values
One Stop places a strong emphasis on its values, such as treating each other well and working as one team. Make sure to research these values and think about how you can embody them in your role. Be prepared to discuss how you align with these principles during the interview.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing time during busy periods. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Demonstrate Flexibility and Teamwork
Since the role involves working across various store areas and possibly running shifts in the absence of managers, highlight your ability to adapt and work collaboratively. Share experiences where you've successfully worked as part of a team or adapted to changing circumstances.
