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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping the store running smoothly.
- Company: One Stop, a Tesco subsidiary, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy flexible working, discounts, insurance, pension schemes, and more perks.
- Why this job: Be part of a vibrant team, improve customer experiences, and contribute to your community.
- Qualifications: Must be of school leaver's age; no prior experience required.
- Other info: Potential to run shifts and participate in community events.
The predicted salary is between 20000 - 30000 £ per year.
One Stop • Braintree- Coldnailhurst avenue, CM7 5PZ • Apply by 31-May-2025 About the role What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing’s easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's from previous jobs or volunteer work, highlight situations where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. Think of examples where you've turned a negative experience into a positive one, as this will demonstrate your problem-solving skills and commitment to customer care.
✨Tip Number 4
Research the local community and any recent events or initiatives that One Stop has been involved in. This knowledge can help you connect with the interviewers and show your enthusiasm for being part of a team that values community engagement.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Use keywords from the job description, such as 'excellent customer service', 'stocking shelves', and 'safety procedures' to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've provided excellent service in previous roles.
Highlight Flexibility: Since the role supports flexible working arrangements, emphasise your availability and willingness to adapt to different shifts or responsibilities. This shows you are a team player and ready to meet the store's needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns perfectly with One Stop's values.
✨Demonstrate Teamwork Skills
Since working as a Customer Service Assistant involves collaborating with colleagues, be prepared to discuss your experience working in teams. Highlight instances where you contributed to a positive team environment or helped resolve conflicts.
✨Familiarise Yourself with Store Operations
Research One Stop's operations and be ready to discuss how you can contribute to various store areas, from stocking shelves to managing tills. Showing that you understand the day-to-day tasks will demonstrate your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to deal with challenging customers or unexpected issues, and explain how you resolved them effectively.
