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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options.
- Why this job: Be part of a team that values customers and community, with opportunities for growth.
- Qualifications: Must be above school leaver age; no prior experience required.
- Other info: Flexible working arrangements available; perfect for students or those seeking part-time work.
The predicted salary is between 18000 - 24000 £ per year.
One Stop • bishopdown salisbury • Apply by 29-May-2025 About the role What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing’s easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially the importance of treating customers with respect and making them feel welcome.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing specific examples from previous roles. Highlight any experience you have in retail or customer service, focusing on how you handled busy periods and maintained high service standards.
✨Tip Number 3
Engage with current employees or join online forums related to One Stop. This will give you insights into the company culture and expectations, which you can use to tailor your approach during interviews and discussions.
✨Tip Number 4
Prepare to discuss how you would encourage customer feedback and improve service. Think of creative ideas or initiatives you could suggest that align with One Stop's commitment to customer satisfaction and community involvement.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully handled customer interactions, resolved issues, or improved service in previous roles.
Show Enthusiasm for the Brand: Demonstrate your passion for working at One Stop and Tesco in your application. Mention any personal experiences with the brand or your understanding of their values, such as community involvement and customer focus.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've provided excellent service in the past, as this role is all about putting customers first.
✨Demonstrate Teamwork Skills
Since One Stop values teamwork, be prepared to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Familiarise Yourself with Store Operations
Research One Stop and understand their operations, including stock management and safety procedures. Showing that you know how the store functions will demonstrate your commitment and readiness for the role.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific situations, such as dealing with difficult customers or managing multiple tasks. Practising your responses can help you feel more confident and articulate during the interview.
