At a Glance
- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance.
- Company: One Stop operates over 1,000 convenience stores across Great Britain, part of Tesco.
- Benefits: Enjoy flexible working, discounts, insurance, health services, and more perks.
- Other info: Flexible working arrangements available to suit your lifestyle.
- Why this job: Join a vibrant team, enhance customer experiences, and engage in community events.
- Qualifications: Must be above school leaver's age; no prior experience required.
The predicted salary is between 20000 - 30000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Exeter employer: One Stop
One Stop is an excellent employer located in Exeter, offering a vibrant work culture where every day brings new challenges and opportunities for growth. With a strong focus on customer service and community engagement, employees benefit from flexible working arrangements, comprehensive training, and a supportive team environment that values respect and teamwork. Join us to be part of a company that not only prioritises your professional development but also encourages a healthy work-life balance and offers various colleague benefits.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Exeter
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service approach. When you understand their commitment to a customer-centric experience, you can better align your responses during interviews to demonstrate how you embody these values.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Think of specific examples where you've successfully managed multiple tasks or provided excellent service under pressure, as this is crucial for the role.
✨Tip Number 3
Engage with the local community and be aware of any events or initiatives that One Stop participates in. Mentioning your knowledge of these activities during your conversation can show your enthusiasm for being part of the team and contributing positively.
✨Tip Number 4
Prepare to discuss safety procedures and your understanding of the 'Think 25' policy. Being knowledgeable about these aspects will demonstrate your readiness to uphold store standards and ensure a safe shopping environment for customers.
We think you need these skills to ace One Stop - Customer Service Assistant in Exeter
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer interactions in the past and how you embody the values of One Stop.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent service in the past, and be ready to demonstrate your friendly and approachable nature during the interview.
✨Understand the Company Values
One Stop values a customer-centric approach and teamwork. Familiarise yourself with these values and think about how you can embody them in your role. Be prepared to discuss how you can contribute to creating a welcoming environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you've had to deal with challenging customers or unexpected issues, and explain how you resolved them effectively.
✨Demonstrate Flexibility and Adaptability
The role involves working in various areas of the store and adapting to different tasks. Highlight your flexibility and willingness to learn new skills. Share experiences where you've successfully adapted to changing circumstances in previous jobs.
