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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy discounts, flexible working, insurance, medical plans, and more perks.
- Other info: Flexible working arrangements available to fit your lifestyle.
- Why this job: Be part of a team that values community, customer service, and personal growth.
- Qualifications: Must be above school leaver age; no prior experience required.
The predicted salary is between 20000 - 30000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. The customer is at the heart of everything we do. You will constantly look for ways to improve service through on-the-job coaching and feedback, ensuring a safe environment for all.
You will be Responsible For:
- Serving customers with passion and pride, providing natural, great service.
- Encouraging customer feedback via the ‘have your say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Practicing safety in all tasks, following training and policies.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding store performance and your role in delivering profit.
- Living our values, making everyone feel welcome, and adhering to policies.
- Clocking in and out accurately for proper pay.
- Following security procedures and wearing safety equipment where available.
- Following the ‘think 25’ policy when serving age-restricted products.
- Responding to assistance calls and explaining actions to customers.
- Maintaining a clean, tidy, and organized store environment.
- Potentially running shifts in the absence of managers.
- Following all training to ensure safety and legality.
- If applicable, managing post office operations, including passing background checks.
Flexible Working: We support flexible working arrangements to accommodate different life stages and commitments. Discuss your needs during the application process.
Core Purpose: Serving our customers, communities, and planet better every day.
Values:
- Customers are at the heart of everything we do
- We treat each other well
- We work as one team
- We make things easier
About us: One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions. Part of Tesco since 2003, we are committed to serving our local communities.
Please Note: Applicants must be above school leaver age. Benefits include discounts, insurance, medical plans, flexible working, and more.
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond for a customer. This will demonstrate your passion for providing excellent service, which is crucial for this role.
✨Tip Number 3
Research common retail scenarios and how to handle them effectively. Being able to discuss how you would manage difficult situations or customer complaints can set you apart from other candidates.
✨Tip Number 4
Engage with the local community and understand the specific needs of customers in Bicester. This knowledge can be a great talking point and shows your commitment to making a positive impact in the area.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you embody the values of One Stop. Mention specific examples of how you've improved customer experiences in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Teamwork Skills
One Stop values teamwork, so be prepared to discuss how you work well with others. Highlight experiences where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Understand the Company Values
Familiarise yourself with One Stop's core values before the interview. Be ready to explain how your personal values align with theirs, particularly around customer focus and community involvement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses to common scenarios, such as dealing with an unhappy customer or managing multiple tasks at once.