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For Companies At a Glance
- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options.
- Why this job: Be part of a team that values respect, community, and making a difference every day.
- Qualifications: Must be of school leaver's age; no prior experience required.
- Other info: Opportunities for growth and participation in community events.
The predicted salary is between 20000 - 28000 £ per year.
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance. Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback. You will help ensure the store remains a safe place to work and shop.
You will be Responsible For:
- Serving customers with passion and pride, providing natural and great service.
- Encouraging customer feedback through surveys.
- Working across various store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Applying training to ensure safety at work.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding store performance and your role in delivering profit.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out accurately.
- Following security procedures and wearing safety equipment.
- Following the think 25 policy when serving age-restricted products.
- Responding quickly to assistance calls or interventions at self-service checkouts.
- Maintaining a clean, organized store environment.
- Potentially running shifts in the absence of managers.
- Following all training to ensure safety and legality.
- If applicable, managing Post Office operations, including passing background checks.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
- Customers are at the heart of everything we do
- We treat each other with respect
- We work together as one team
- We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services. We are part of Tesco, operating independently from our Head Office and servicing stores from three distribution centers.
Please Note
We only recruit individuals who have passed the school leaver's age. Check your local school leaver age for eligibility.
Colleague Benefits
- 10% Discount in One Stop
- 10% Discount Tesco & Tesco Cafe (increased to 15% during certain weekends)
- 20% Discount on F&F Clothing in Tesco Stores
- 10% off Tesco Mobile, including special deals
- 20% off car, pet, and home insurance at Tesco Bank
- Discounted eye care through Vision Express
- Discounts at Tesco Pharmacy and other retailers
- Save as you earn scheme
- WeCare support services including online GP and mental health support
- Increasing annual leave with service length
- Retirement Savings Plan
- Life Assurance
- Car Allowance (if applicable)
- Private Medical Insurance (if applicable)
- Flexible working options such as part-time, job sharing, and shift patterns
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's from previous jobs or volunteer work, highlight situations where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. Think of examples where you've turned a negative experience into a positive one, as this will demonstrate your problem-solving skills and dedication to customer care.
✨Tip Number 4
Research the local community and any recent events or initiatives that One Stop has been involved in. This knowledge can help you connect with the interviewers and show your enthusiasm for contributing to the store's community engagement efforts.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided great customer service in the past and how you embody the values of One Stop.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Teamwork Skills
One Stop values teamwork, so be prepared to discuss how you work well with others. Highlight experiences where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Familiarise Yourself with Store Operations
Research One Stop's operations and services, including their approach to customer feedback and safety procedures. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses that demonstrate your ability to remain calm under pressure and find solutions quickly.
