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- Tasks: Join our team as a Customer Service Assistant, providing top-notch service and keeping the store running smoothly.
- Company: One Stop, a Tesco subsidiary, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts, flexible working, insurance, and medical care.
- Why this job: Be part of a vibrant team, make a difference in your community, and gain valuable experience.
- Qualifications: Must be above school leaver's age; no prior experience required.
- Other info: Flexible working arrangements available to support your needs.
The predicted salary is between 20000 - 30000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback. With your guidance, your store will remain a safe place to work and shop.
You will be Responsible For:
- Serving customers with passion and pride, providing natural, excellent service.
- Encouraging customer feedback through surveys.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Practicing safety protocols learned during training.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding store performance and your role in delivering profit.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out accurately for correct payment.
- Following security procedures and wearing safety equipment.
- Following the 'think 25' policy when serving age-restricted products.
- Responding promptly to assistance calls or interventions at self-service checkouts.
- Maintaining a clean, tidy, and organized store environment.
- Potentially running shifts in the absence of managers.
- Following training to ensure safety and legality.
- If applicable, managing the Post Office operations and passing necessary background checks.
Flexible Working
We welcome discussions about flexible working arrangements to support your needs.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
- Customers are at the heart of everything we do
- We treat each other well
- We work as one team
- We make things easier
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and more. We are a Tesco subsidiary, operating independently with distribution centers in Brownhills, Nursling, and Wakefield.
Please Note: Candidates must be above the school leaver’s age. Benefits include discounts, insurance, medical care, flexible working, and more.
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to excellent service will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's from previous jobs or volunteer work, highlight situations where you successfully managed multiple tasks while maintaining a positive attitude.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and improve service. Think of examples where you've positively influenced customer experiences, as this will demonstrate your proactive approach to customer service.
✨Tip Number 4
Research common safety protocols in retail settings. Being knowledgeable about safety measures will not only show your commitment to a safe working environment but also prepare you for any questions related to store operations.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the team at One Stop.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Teamwork Skills
Since One Stop values teamwork, be prepared to discuss how you work well with others. Highlight experiences where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Understand the Company Values
Familiarise yourself with One Stop's core values before the interview. Be ready to explain how your personal values align with theirs, particularly around customer focus and community involvement.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills in a retail environment. Think of scenarios where you had to handle difficult customers or manage multiple tasks, and be ready to share how you approached those situations.
