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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store vibrant.
- Company: One Stop, a Tesco subsidiary, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy flexible working hours, discounts, savings schemes, and insurance perks.
- Why this job: Be part of a dynamic team, enhance your skills, and make a positive impact in your community.
- Qualifications: Must be school leaver age; no prior experience required, just a passion for customer service.
- Other info: Flexible schedules available; discuss your preferences during the application process.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback. You will ensure the store remains a safe place to work and shop.
You will be Responsible For:
- Serving customers with passion and pride, providing natural service.
- Encouraging customer feedback through surveys.
- Working across all store areas including online, tills, replenishment, vending, and stock routines.
- Practicing safety training and procedures.
- Participating in seasonal, community, and charity events.
- Understanding store performance and your role in delivering profit.
- Living company values, making everyone feel welcome, and following policies.
- Clocking in and out accurately for pay.
- Following security procedures and wearing safety equipment.
- Following the 'think 25' policy when serving age-restricted products.
- Responding to assistance calls and explaining actions to customers.
- Maintaining a clean and organized store environment.
- Possibly managing shifts in the absence of supervisors.
- Completing all relevant training for safety and legal compliance.
- If applicable, managing Post Office operations and passing background checks.
Flexible Working: We support flexible working arrangements tailored to individual needs, including part-time, job shares, and other flexible schedules. Discuss your preferences during the application process.
Core Purpose: Serving our customers, communities, and planet better each day.
Values:
- Customers are at the heart of everything we do
- We treat each other with respect
- We work together as one team
- We make things easier
About us: One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including free cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more. We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.
Please Note: We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, savings schemes, insurance, flexible working, and more. Specific benefits may vary based on role and location.
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. Understanding their commitment to customer service and community will help you align your responses during any interviews or discussions, showing that you're a great fit for their team.
✨Tip Number 2
Prepare to demonstrate your customer service skills in real-time scenarios. Think of examples from your past experiences where you provided excellent service or resolved conflicts, as this will be crucial in showcasing your suitability for the role.
✨Tip Number 3
Research common customer service challenges in retail environments. Being able to discuss how you would handle specific situations can set you apart from other candidates and show your proactive approach to problem-solving.
✨Tip Number 4
Engage with current employees or read reviews about working at One Stop. This insight can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers, resolved issues, or improved service in previous roles.
Showcase Teamwork and Flexibility: Mention any experience you have working in teams or adapting to changing environments. One Stop values teamwork and flexibility, so demonstrate how you embody these qualities.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for helping customers. Share examples of how you've gone above and beyond to provide excellent service in previous roles or experiences.
✨Demonstrate Teamwork Skills
One Stop values teamwork, so be prepared to discuss how you work well with others. Highlight any experiences where you collaborated with colleagues to achieve a common goal or improve service.
✨Understand the Company Values
Familiarise yourself with One Stop's core values before the interview. Be ready to explain how you embody these values in your work, particularly in treating customers and colleagues with respect.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past where you successfully resolved customer issues or improved store operations.
