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- Tasks: Join us as a Customer Service Assistant, helping customers and keeping the store running smoothly.
- Company: One Stop, a Tesco subsidiary, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy flexible working, discounts, insurance, medical plans, and more perks.
- Why this job: Be part of a team that values respect, community, and customer satisfaction in a dynamic environment.
- Qualifications: Must be above school leaver's age; no prior experience required.
- Other info: Opportunities for community involvement and personal growth await you!
The predicted salary is between 20000 - 28000 £ per year.
We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance.
You will play an important role in the daily operations of our store, focusing on customer satisfaction and store upkeep. Your responsibilities include:
- Encouraging customer feedback
- Working across various store areas
- Practicing safety procedures
- Participating in community events
- Understanding store performance
- Following company policies
If the store has a Post Office Local, duties will include managing the post office operations, which requires passing a background check.
We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.
Core Purpose: Serving our customers, communities, and planet better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other with respect
- We work together as one team
- We make things easier
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and more. As a Tesco subsidiary, we support local communities with accessible shopping options.
Please Note: Applicants must be above the school leaver's age. Benefits include discounts, insurance, medical plans, flexible working, and more.
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. Understanding their commitment to customer service and community support will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your experience in fast-paced environments. Whether it's retail, hospitality, or any customer-facing role, be ready to share specific examples of how you've handled busy situations while maintaining excellent service.
✨Tip Number 3
Prepare to discuss your approach to teamwork. Since One Stop values collaboration, think of instances where you've successfully worked as part of a team to achieve a common goal or improve customer satisfaction.
✨Tip Number 4
Be ready to demonstrate your understanding of safety procedures and store operations. This could include discussing how you would handle stock management or customer feedback, which are crucial for the role.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer interactions in the past and how you can contribute to One Stop's mission of serving customers better.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understanding their commitment to customer service and community involvement will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or received positive feedback from customers, as this is crucial for the role.
✨Demonstrate Flexibility
Since the role supports flexible working arrangements, be ready to discuss your availability and willingness to adapt to different shifts. This shows that you are a team player and can meet the store's needs.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about team dynamics, community events, or how they measure customer satisfaction. This demonstrates your enthusiasm and engagement.
