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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, a Tesco subsidiary, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy flexible working arrangements and a supportive team environment.
- Why this job: Be part of a community-focused team that values customer satisfaction and teamwork.
- Qualifications: Must be above school leaver age; no prior experience required.
- Other info: Potential for shift management and participation in community events.
The predicted salary is between 20000 - 30000 £ per year.
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance. You will play an important role in daily store operations, ensuring customer satisfaction and store safety.
You will be Responsible For:
- Serving customers with passion and pride, providing natural service.
- Encouraging customer feedback through surveys.
- Working across all store areas, including online, tills, replenishment, vending, and stock routines.
- Following safety training and procedures.
- Participating in seasonal, community, and charity events.
- Understanding store performance and contributing to profit.
- Living our values, creating an inclusive atmosphere, and following policies.
- Clocking in and out accurately.
- Following security procedures and wearing safety equipment.
- Following the 'think 25' policy for age-restricted products.
- Responding promptly to assistance calls and explanations to customers.
- Maintaining a clean, organized store environment.
- Potentially managing shifts in absence of supervisors.
- Completing all relevant training for safety and legal compliance.
If the store has a Post Office Local, duties include managing daily operations and passing background checks for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
- Customers are at the heart of everything we do
- We treat each other well
- We work as one team
- We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, lottery, and vending solutions. As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and supply our stores from three distribution centers.
Please Note: Applicants must be above the school leaver’s age in their country. Please check your local school leaver age for eligibility.
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your experience in fast-paced environments. Whether it's retail, hospitality, or any customer-facing role, be ready to share specific examples of how you've handled busy situations and maintained excellent service.
✨Tip Number 3
Prepare to discuss your approach to teamwork. Since One Stop values collaboration, think of instances where you've worked effectively with others to achieve a common goal, especially in customer service settings.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills. Think of scenarios where you've resolved customer issues or improved processes, as this will show your ability to contribute positively to the store's operations.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided great customer service in the past and how you embody the values of One Stop.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Teamwork Skills
One Stop values teamwork, so be prepared to discuss how you work well with others. Highlight experiences where you collaborated with colleagues to achieve a common goal or improve store operations.
✨Understand the Company Values
Familiarise yourself with One Stop's core values before the interview. Be ready to explain how you embody these values in your work, particularly in creating an inclusive atmosphere and treating customers and colleagues well.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experiences where you successfully resolved customer issues or managed challenging tasks.
