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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop is a Tesco subsidiary with over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts at One Stop and Tesco, flexible working, and exclusive savings.
- Other info: Flexible working arrangements available to fit your lifestyle.
- Why this job: Be part of a dynamic team, enhance customer experiences, and contribute to community events.
- Qualifications: Must be above school leaver age; no prior experience required.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback. With your guidance, your store will remain a safe place to work and shop.
You will be Responsible For:
- Serving customers with passion and pride, providing natural, great service.
- Encouraging customers to give feedback via the ‘have your say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Applying training to ensure safe work practices.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding store performance and your role in delivering profit.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out accurately for proper payment.
- Following security procedures and wearing safety equipment to keep everyone safe.
- Following the think 25 policy when serving age-restricted products.
- Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
- Maintaining a clean, tidy, and organized store environment.
- Occasionally managing the shift in the absence of a Shift Leader or Store Manager.
- Following all training to ensure safety and legal compliance.
- If applicable, managing the Post Office operations, including passing necessary background checks; failure to pass will result in withdrawal of the job offer.
Flexible Working: We support flexible working arrangements to accommodate different lifestyles and needs. Discuss your requirements during the application process.
Core Purpose: Serving our customers, communities, and planet better every day.
Values:
- Customer-centric approach
- Respectful treatment of each other
- Working together as one team
- Making things easier
About us: One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more. We are a Tesco subsidiary, operating independently from our Head Office in Brownhills, Walsall.
We are committed to inclusivity and accessibility in our recruitment process.
Please Note: Applicants must be above school leaver age.
Employee Benefits:
- 10% discount in One Stop
- 10% discount at Tesco & Tesco Cafe, increasing to 15% on weekends
- 20% discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile
- 20% off insurance products at Tesco Bank
- Discounted eye care and health services
- Exclusive savings through Colleague Deals
- Save as you earn scheme
- WeCare support services
- Increasing annual leave with service length
- Retirement Savings Plan
- Life Assurance
- Car Allowance and Private Medical Insurance (if applicable)
- Flexible working options
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service approach. When you engage with us during the application process, demonstrate how your personal values align with ours, especially in terms of being customer-centric and respectful.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Prepare examples from previous roles where you've successfully managed multiple tasks or dealt with challenging situations, as this will highlight your suitability for the dynamic nature of the role.
✨Tip Number 3
Be ready to discuss your experience with teamwork and collaboration. Since we value working together as one team, think of specific instances where you've contributed to a team goal or supported colleagues in achieving success.
✨Tip Number 4
Prepare to talk about your commitment to safety and compliance. Given the importance of following procedures in our stores, be ready to share how you've prioritised safety in past roles and how you would apply that in your work at One Stop.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully assisted customers in previous roles, showcasing your ability to provide excellent service.
Showcase Teamwork and Flexibility: Mention any experience you have working in a team or in fast-paced environments. One Stop values collaboration and flexibility, so demonstrate how you can adapt to different situations and work well with others.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Use this opportunity to express why you want to work at One Stop and how your values align with theirs.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've successfully handled customer interactions in the past, showcasing your passion and pride in serving customers.
✨Demonstrate Teamwork
One Stop values working together as one team. Be ready to discuss experiences where you collaborated with others to achieve a common goal, whether in previous jobs or during community events.
✨Understand the Role's Responsibilities
Familiarise yourself with the day-to-day tasks of a Customer Service Assistant. Be prepared to talk about how you would manage various responsibilities, such as stocking shelves and processing payments, while maintaining a clean store environment.
✨Emphasise Flexibility and Adaptability
In a fast-paced retail environment, flexibility is key. Highlight your ability to adapt to changing situations and your willingness to take on different roles, especially if you're asked to manage shifts in the absence of a leader.